Customer Service Coordinator

Customer Service Coordinator – Join Our Chiropractic Team!

Are you passionate about helping others and creating a welcoming, organized, and efficient environment? Do you thrive in a role where your professionalism, attention to detail, and compassion make a difference every day? If so, we want YOU to join our team as a Customer Service Coordinator to be thewelcoming face of our practice!

Why You’ll Love This Role

As the first point of contact for our Chiropractic patients, you’ll play a vital role in delivering an exceptional patient experience, ensuring smooth operations, and supporting our mission to help patients achieve their wellness goals through a holistic approach. You’ll be the heartbeat of our clinic, keeping things running seamlessly while building trust and rapport with every patient who walks through our doors.

This full-time position reports to the Office Manager and offers a rewarding opportunity to contribute to a team that is committed to excellence in patient care and service.

What You’ll Do (Key Responsibilities)

· Warm Welcome – Provide a warm and professional first impression to all patients, visitors and staff.

· Master Patient Flow – Answer calls, check voicemails, and coordinate appointments efficiently.

· Streamline Scheduling & Insurance – Verify insurance coverage, collect copays, and help patients navigate their benefits.

· Ensure Accurate Billing & Records Management – Process charges, maintain electronic medical records (EMR), and handle record requests.

· Support Office Organization – Manage documents, monitor supplies, and proactively assist the Office Manager.

· Collaborate with Providers – Help ensure a smooth and efficient patient experience from check-in to check-out.

What We’re Looking For:

· High school diploma or equivalent required

· Experience in a medical office is a plus, but not required

· Strong written and verbal communication skills

· Ability to multitask and prioritize in a fast-paced environment

· Familiarity with EMR systems and office software is a bonus

· Professional attitude and appearance

· Bilingual (English/Spanish) is a plus

Character Traits Required:

✔ Integrity & Honesty – You do the right thing, even when no one is watching.

✔ Humility – You know when to ask for help and value the expertise of others.

✔ Cheerful & Uplifting – Your positive attitude makes the clinic a great place to be.

✔ Compassionate & Service-Minded – You genuinely care about the well-being of others.

✔ Self-Motivated & Hardworking – You take initiative and consistently put in effort.

✔ Dependable & Trustworthy – Your team can count on you to follow through and get the job done right.

✔ Team-Oriented – You believe in collaboration and mutual respect.

✔ Results-Driven – You focus on achieving goals that contribute to the success of the clinic.

✔ Accountable – You take ownership of your responsibilities and see them through.

✔ The Golden Rule – You treat others the way you’d want to be treated.

Why Join Us?

✨ Be part of a mission-driven clinic that truly makes a difference in patients' lives.

✨ Work with a supportive and collaborative team.

✨ Enjoy a dynamic and fulfilling work environment.

✨ Develop valuable skills and grow in your career.

If you’re ready to take on this rewarding role and be a key part of our patient-focused and purpose-driven team, we’d love to meet you! Apply today and let’s build something great together.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Medford, OR 97504 (Required)

Work Location: In person

Salary : $20