What are the responsibilities and job description for the Library Circulation Assistant position at Craven Community College?
JOB
The Library Circulation Assistant is responsible for providing administrative and operational support at the library’s information desk. This position performs a full range of library duties including circulating and organizing materials, providing information and assistance to patrons, and serving as the first line of library communication for phone, virtual, and walk-in support.
EXAMPLE OF DUTIES
Provides excellent customer service and assistance to internal and external patrons through walk-in, telephone and virtual supportPerforms opening duties for the department; may occasionally perform closing dutiesProvides general clerical support to the department; sorts and distributes mail, prepares a variety of reports, monitors and updates library reservation calendarsPerforms library duties at the information desk including circulating materials, registering and maintaining accounts, answering patron questions, and shelving materialsCreates and rotates displays, flyers, and information promoting library servicesServes as the Interlibrary Loan (ILL) contact; processes requests, updates records; communicates with patrons and libraries regarding all ILL mattersMaintains accurate records of overdue materials, fines and fees; corresponds with patrons to resolve issues; flags delinquent user records in the College’s records management systemConducts library tours to showcase library services and facilitiesProcesses library fines and fees; receipts money dailyRegularly records and submits desk and circulation statistics for the departmentMaintains supply inventory and performs requisition requests to order supplies and other library materialsParticipates in the coordination and completion of special projects and events in support of the libraryParticipates in appropriate committees and task forces as assignedPerforms other job-related duties and projects as assigned in support of the College’s mission, core values and goals
SUPPLEMENTAL INFORMATION
KnowledgeOperational practices, services and resources in an academic libraryLibrary best practices for instruction and student supportIntermediate knowledge of standard office proceduresIntermediate knowledge of record keeping, account management, and database recordsPublic relations and customer service practices SkillsProficient in database searching, information literacy, and basic research strategies Proficient with library related programs, Microsoft Office, and digital technologiesEffective verbal, listening and written communications skillsAttention to detail and high level of accuracyWorks effectively in a team environment with a customer service focusAbilitiesAbility to record, compile, analyze and summarize dataAbility to analyze situations and exercise sound judgment in making decisionsAbility to display tact and poise at all timesAbility to prepare and maintain required reports and recordsAbility to establish and maintain effective working relationships with those contacted in the course of workAbility to handle confidential information with absolute discretionCommitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels
The Library Circulation Assistant is responsible for providing administrative and operational support at the library’s information desk. This position performs a full range of library duties including circulating and organizing materials, providing information and assistance to patrons, and serving as the first line of library communication for phone, virtual, and walk-in support.
EXAMPLE OF DUTIES
Provides excellent customer service and assistance to internal and external patrons through walk-in, telephone and virtual supportPerforms opening duties for the department; may occasionally perform closing dutiesProvides general clerical support to the department; sorts and distributes mail, prepares a variety of reports, monitors and updates library reservation calendarsPerforms library duties at the information desk including circulating materials, registering and maintaining accounts, answering patron questions, and shelving materialsCreates and rotates displays, flyers, and information promoting library servicesServes as the Interlibrary Loan (ILL) contact; processes requests, updates records; communicates with patrons and libraries regarding all ILL mattersMaintains accurate records of overdue materials, fines and fees; corresponds with patrons to resolve issues; flags delinquent user records in the College’s records management systemConducts library tours to showcase library services and facilitiesProcesses library fines and fees; receipts money dailyRegularly records and submits desk and circulation statistics for the departmentMaintains supply inventory and performs requisition requests to order supplies and other library materialsParticipates in the coordination and completion of special projects and events in support of the libraryParticipates in appropriate committees and task forces as assignedPerforms other job-related duties and projects as assigned in support of the College’s mission, core values and goals
SUPPLEMENTAL INFORMATION
KnowledgeOperational practices, services and resources in an academic libraryLibrary best practices for instruction and student supportIntermediate knowledge of standard office proceduresIntermediate knowledge of record keeping, account management, and database recordsPublic relations and customer service practices SkillsProficient in database searching, information literacy, and basic research strategies Proficient with library related programs, Microsoft Office, and digital technologiesEffective verbal, listening and written communications skillsAttention to detail and high level of accuracyWorks effectively in a team environment with a customer service focusAbilitiesAbility to record, compile, analyze and summarize dataAbility to analyze situations and exercise sound judgment in making decisionsAbility to display tact and poise at all timesAbility to prepare and maintain required reports and recordsAbility to establish and maintain effective working relationships with those contacted in the course of workAbility to handle confidential information with absolute discretionCommitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels
