What are the responsibilities and job description for the AU- Branch Manager/Senior External Claims Adjuster position at Crawford & Company?
Key Responsibilities :
- Examine claims forms, policies and endorsements, client instructions and other records to determine coverage.
- Investigate claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claim information with evidence.
- Set loss reserves and update when changes in circumstances become apparent.
- Prepare reports by collecting and summarising information required by client, local, state and federal government and by Crawford & Company in line with Service Level Agreements.
- Settle claims after determining insurance carriers liability, clients instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage & pursuing subrogation when appropriate.
- Control claim costs.
- Maintain expected case load.
- Recommend litigation when appropriate.
- Present evidence at legal proceedings producing reports and other documents as evidence.
- Maintain company reputation and insurance product integrity by complying with federal and state regulations and service standards.
- Maintain professional and technical knowledge through continuing education.
- Conduct business development by calling on local businesses to solicit new business or maintain existing business.
- Assist less experienced adjusters with claims handling.
- Meet client expectations in a timely manner
- Effectively deal with service / product replacement providers
- Maintain client service standards / KPIs
- Meet Crawford and client compliance requirements
Behaviours :
