Content Claims Specialist - Field - Level I

Excellence In Everything We Touch

Position Summary

Content Inventory Specialists are responsible for the physical inventory of contents damaged in residential property and commercial claims.  This is currently a part-time, hourly position, however, there may be an opportunity for Full-Time work depending on performance.

Responsibilities

• Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders
• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Schedule and complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the content's loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Determine appropriate course of action regarding whether or not content items should be restored/repaired/cleaned or replaced.
• Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards and our client’s SLA requirements. 
• Direct the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all  damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster’s commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company’s Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.

Requirements

• • Secondary (High School) Diploma.
  • Good verbal and written communication skills.
  • Good attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to work independently
  • Strong computer skills (MS Office/Outlook/Excel, Etc)
  • Minimum 6 months relevant work experience.
  • Decisions pertaining to how content items appear (restorable or non-restorable) are made on every claim.
  • Must have a valid driver’s license.
  • This is a remote/work from home position. Employee must be able to provide:
    • an adequate workspace, free of noise
    • high speed internet service
    • reliable personal vehicle and valid driver’s license
  • Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
  • Overnight travel may required 

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. 

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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