What are the responsibilities and job description for the Cust Serv Rep I position at Crawford & Company?
Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.
- Reviews dashboard for outstanding assignments.
- Contacts contractors for file status (site inspection, estimate upload, etc.).
- Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
- Completes customer service satisfaction surveys as required.
- Assists external clients with customer service inquiries.
- Participates in special projects or performs duties in other areas as requested.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.
- High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
- Demonstrated experience in customer service, administrative/clerical skills.
- Highly proficient and advanced computer skills.
- Excellent attention to detail and organizational skills
- Good time management abilities.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Good interpersonal skills.
- Ability to work independently, with minimal supervision
- Strong work ethic
- None required.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
