What are the responsibilities and job description for the Member Service Coordinator II position at Crawford & Company?
Performs the necessary duties related to the Membership Services department. Prepares, processes and reviews contractor information. Has administrative responsibility for network contractors' program credentialing requirements, including obtaining deliverables, processing applications, and acting as contact person for ongoing credentialing of a geographic territory of contractors.
- Obtains deliverables from contractors on a regular basis, consistent with client standards, including but not limited to: running credit reports, receiving copies of licenses, various certifications, insurance certificates, financials, applications and application fees.
- Reviews and processes all aspects of the contractor application, which include: application packets, status updates, references, ratings, agreements and site visit narratives.
- Audits and tracks contractor files to ensure compliance with credentialing requirements.
- Processes new contractor selections and tracks receiving deliverables.
- Serves as point of contact/resource and liaison for contractors and District Managers.
- Updates and maintains contractor files with current deliverables and credentialing items.
- Creates and forwards correspondence requesting deliverable updates.
- Interacts with field staff regarding contractor noncompliance issues.
- Updates web-based and other computer programs with contractor information.
- Mentors, trains and coaches subordinate Membership Services Coordinator role.
- Upholds and projects the public image of the Company.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.
- Participates in special projects or performs duties in other areas as requested.
- High School Diploma and at least 4 years customer service and/or administrative/clerical experience.
- Strong computer skills
- Strong internet navigation skills
- Excellent attention to detail and organizational skills
- Maintains detailed and accurate records
- Good time management abilities
- Good written, verbal and oral communication skills
- Good interpersonal skills.
- Proven ability to multi-task
- Follows a proven time-management system
- Stable and consistent with performance and attendance
- Actively contributes to team success
