What are the responsibilities and job description for the Tenant Coordinator position at Crawford Construction Corp?
Maintenance Coordinator
Introduction: Welcome to Crawford Construction Corp., a leading provider of residential property management maintenance services & construction. We are seeking a dedicated Maintenance Coordinator to join our team. This role ensures the seamless execution of maintenance operations, coordinating between Property Managers, tenants, and field crews.
Company Overview: Crawford Construction Corp. specializes in maintenance issues including plumbing, electrical, HVAC, roofing, carpentry, and general maintenance. We pride ourselves on reliability and quality workmanship, consistently exceeding client expectations.
Mission and Values: Our mission is to deliver exceptional maintenance services that enhance residential property comfort, safety, and functionality. We uphold:
- Integrity: Honesty, transparency, professionalism.
- Excellence: Craftsmanship and customer service.
- Reliability: Honoring commitments and delivering reliable solutions.
- Innovation: Embracing new technologies and techniques.
Roles and Responsibilities:
- Liaise between Property Managers, tenants, and field crews.
- Coordinate and schedule maintenance tasks and repairs.
- Assign work orders and ensure timely completion.
- Perform quality checks and manage work order closeouts.
- Communicate with tenants about service availability and technician arrival times.
- Provide regular updates to clients.
- Recruit and manage new vendors, maintaining an updated contact list.
- Ensure accurate technician notes and photo documentation.
- Follow up with tenants post-service for satisfaction and quality control.
- Solve issues on behalf of clients for a positive tenant experience.
- Maintain accurate records of work orders and client interactions.
- Ensure all work orders are fully followed through, including delayed or canceled services.
Customer Service:
- Greet clients courteously and professionally.
- Address clients' concerns promptly.
- Communicate effectively to ensure clarity and understanding.
- Provide regular updates on repair status.
- Follow up with clients post-repair to ensure satisfaction.
Required Skills and Qualifications:
- Strong organizational and multitasking abilities.
- Excellent communication skills, verbal and written.
- Proficiency with RingCentral and Office Outlook Calendar.
- Familiarity with client portals and work order management systems.
- Problem-solving skills and decision-making under pressure.
- Experience in residential property maintenance preferred.
How to Apply: If you are proactive, detail-oriented, and passionate about maintaining residential properties, apply for the Maintenance Coordinator position. Submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role.
Conclusion: Thank you for considering a career with Crawford Construction Corp. Your dedication and adherence to our commitment to excellence will contribute to our continued success. We look forward to welcoming a new team member who shares our values and mission.
Crawford Construction Corp. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualifications
- Strong background in property management, including experience in property leasing and knowledge of Fair Housing regulations
- Excellent customer service and conflict management skills
- Experience in real estate administrative tasks and legal administrative procedures
- Ability to effectively communicate, prioritize property maintenance tasks, and utilize Microsoft Outlook Calendar
Job Types: Full-time, Contract, Internship
Pay: $16.52 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Evenings as needed
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Work Location: Hybrid remote in Alpharetta, GA 30004
Salary : $17 - $22