What are the responsibilities and job description for the Patient Access Representative - Hospital (PRN) position at Crawford County Memorial Hospital?
Summary:
Responsible for Business Office duties including Admissions, Dismissals, Switchboard, registration follow-up and Specialty Clinic preparations.
Essential Duties and Responsibilities:
- Admissions and dismissals
- Admit patient into hospital computer system – ER, outpatient ancillary services, specialty clinic, surgery and inpatient.
- Complete necessary paperwork based upon admission type and responsible party
- Dismiss upon notification.
- Prepare paper work for Specialty Clinics
- Organize and pre-admit patients for Specialty Clinics on a daily basis to ensure smooth flow of patient traffic the following day
- Moderate amount of telephone usage in all aspects of the job.
- Completes follow-up and reporting as needed.
- Reviews and corrects AccuReg errors.
- Ensures complete accuracy with each admission.
- Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business.
- Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location.
- Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety and specific job-related hazards.
- Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
- Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
- Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.
Non-Essential Duties and Responsibilities:
- Perform other duties as assigned
Professional Requirements:
- Complete annual education requirements.
- Maintain patient confidentiality at all times.
- Report to work on time and as scheduled.
- Wear identification while on duty.
- Maintain regulatory requirements, including all state, federal and local regulations.
- Represent the organization in a positive and professional manner at all times.
- Comply with all organizational policies.
- Conduct oneself as a professional in accordance with PRIDE values.
- Participate in performance improvement and continuous quality improvement activities.
- Attend regular staff meetings and in-services.
Job Requirements:
- One to two years prior hospital/medical office experience preferred. Prior knowledge of medical terminology preferred.
- Previous data entry experience preferred
- High School Diploma required.
- Accuracy in data entry to ensure correct billing practices
- Professional phone etiquette and techniques
- Excellent people skills
- Must be able to type 50-60 w.p.m. and operate standard office machines.
- Must have ability to function under stress.
- Must possess emotional maturity to maintain good relationships in multi-person office.
- Requires judgment to analyze and make decisions.
Organizational/Core Competencies:
- Quality Service
- Team Work
- Communication
- Respect for Others
- Time and Priority Management
Experience
Preferred- 1 year health care experience preferred.
