Office Assistant-Wright State Student Housing

Office Assistant (Wright State Student Housing)

Summary

The Office Assistant serves as the first point of contact for resident calls, emails, requests and problem solving.

This position has both routine and non-routine duties. A highly professional tone, appearance, and manner is both

expected and required, including appropriate communication in person and while on the phone. An aptitude for

information management, general office management, and clerical support tasks are essential to this role.

Job Responsibilities (responsibilities may include but are not limited to the following)

● Maintain polite and professional communication while conducting all front desk duties, including answering

the phone and assisting visitors, residents and vendors

● Direct resident service requests to the appropriate department or individual for completion in a timely manner

● Promptly respond to emails and phone calls from residents and prospects; provide information in a polite,

upbeat, professional manner

● Perform opening and closing duties as assigned

● Lend administrative support to managerial staff

● Assist with key administration process and maintain key control

● Conduct all duties in accordance with company policies and procedures, the Fair Housing Act, employment

law, the Fair Credit Reporting Act, EPA and OSHA regulations, and all laws pertaining to property

management

● Assist with special events, including preparation, setup, execution, and teardown

● Perform other duties as assigned

Performance Objectives (objectives include but are not limited to the following)

● The 7 Core Values established by Crawford Hoying to maintain its desired culture

● Customer service and personal interactions

● Punctuality and reliability

● Communication response time and professionalism

● Flexibility and effectiveness in handling challenging situations

Preferred Knowledge, Skills, Education, and Experience

● Exceptional customer service skills and an ability to develop a rapport with people

● Exceptional customer service orientation and ad dedication to meet and exceed customer expectations

● A sense of urgency when addressing tenant needs and resolving issues

● Strong analytical, organizational, problem-solving, and multitasking skills

● Excellent written and verbal communication skills

● Ability to respond to inquiries quickly and professionally

● Basic math and computer skills

● Working knowledge or ability to learn property management software

● Proficiency with Microsoft Office products

● High school diploma or equivalent

● Valid driver’s license and reliable transportation

Work Environment

The Office Assistant works at the Wright State Student Housing office and interfaces with external and internal

customers, residents, employees, and vendors on a regular basis. The hours for this position are 8:00 am to 4:30

pm, Monday through Friday. This employee may need to work after hours, as needed. The Office Assistant

should be flexible and readily available depending on the needs of the company.

Reporting Structure

The Office Assistant reports to the Business Manager.

Physical Requirements

The Office Assistant’s physical condition must be sufficient for the consistent and successful completion of the

responsibilities defined for this position. This position frequently requires standing, walking, sitting, reaching with

hands and arms, stooping, kneeling, crouching, or crawling, and may require lifting and/or moving up to twenty-

five pounds. The Office Assistant must be able to drive occasionally during the course of work.