What are the responsibilities and job description for the Service Technician-The Mills position at Crawford Hoying?
Service Technician
Summary
The Service Technician performs various corrective and preventive maintenance duties and special projects to
maintain and enhance Crawford Hoying’s residential properties. Duties include, but are not limited to, HVAC,
plumbing, electrical, carpentry, and grounds maintenance. Depending on the size of the property, this individual
may work alone or with others, with or without supervision, and is expected to complete duties in a manner that
meets or exceeds standards set by Crawford Hoying.
Job Responsibilities (responsibilities may include but are not limited to the following)
● Completes maintenance work and service requests, such as carpentry, plumbing, painting, electrical, HVAC,
masonry, and other general maintenance, in accordance with company standards and local city, state, and
federal building codes
● Provides on-call maintenance for evenings, weekends, and holidays, as scheduled
● Updates the status of all work orders
● Executes the make-ready/turn process
● Completes the move-out checklist, assigning appropriate move-out charges, and forwards it to management
for approval and account reconciliation
● Schedules and inspects vendor/contractor work to ensure quality, completeness, and compliance with
company standards
● Inspects all rent-ready apartments to ensure that maintenance items are completed and that the apartment is
move-in ready
● Inspects physical buildings and/or apartment sites, including all roofs, garages, carports, driveways, streets,
stucco, siding, pools, building, recreational facilities, and grounds, identifying all areas in need of immediate or
future repairs and maintenance and providing an inspection report to the appropriate manager for review
● Performs other duties and special projects as assigned
Performance Objectives (objectives include but are not limited to the following)
● The 7 Core Values that Crawford Hoying has established to maintain its desired culture
● Service request resolution within 24 hours
● Results-oriented attitude
● Consistent, quality work
● Move-in quality and curb-appeal standards
● Unit-turn timeliness
● Positive, team-player attitude
● Excellent customer service skills
Preferred Knowledge, Skills, Education, and Experience
● 1-3 years of related maintenance/janitorial experience
● EPA certification preferred but not required
● High school diploma or equivalent, supplemented by specialized courses or on-the-job in HVAC, plumbing,
electrical, and/or carpentry
● Effective oral and written communication skills
● Ability to operate hand tools; knowledge of first aid and safety procedures
● Valid driver’s license
Work Environment
The Service Technician works onsite at a residential property and interfaces with external and internal customers,
residents, and vendors on a regular basis. The work schedule varies depending on the property. Hours are
typically scheduled within 7:00 am and 5:00 pm and may include weekend days. Candidates must be available to
work overtime and on-call, as needed, and must be flexible and readily available, depending on the needs of the
property.
Reporting Structure
The Service Technician reports to the Service Manager, at larger properties, or directly to the Community
Manager at smaller properties.
Physical Requirements
The candidate’s physical condition must be sufficient for the consistent and successful completion of the
responsibilities defined for this position. This position frequently requires standing, walking, sitting, reaching with
hands and arms, stooping, kneeling, crouching, or crawling. This position may require lifting and/or moving up to
50 pounds and operating power tools. Candidate must be able to occasionally drive during the course of work.
