What are the responsibilities and job description for the Customer Success Manager position at Crayon?
Crayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing customer relationships, ensuring customer satisfaction, and driving customer adoption and overall customer value.
- You’ll be responsible for enabling and managing customer accounts. You will build strong relationships, drive deep product adoption, and continuously guide customers toward successfully achieving their goals
- You’ll proactively engage with customers in order to understand changes and updates to their needs, goals, and challenges and help them drive organizational impact with their Compete program
- Through your work, you’ll grow adoption of Crayon across different teams and departments within an account.
- You’ll gather product feedback and recommendations from customers. You understand how customers can use the product and will help them incorporate it into their short and long-term strategies
- You’ll own your book of business and be tasked with ensuring customer outcomes that will facilitate renewals
- Work closely with customers to understand their needs and goals, and articulate the value proposition of our products or services to meet those requirements
A little about you:
- Customer Service Mindset. You love customers! You love working with them directly. You are energized by delivering a customer experience they can’t stop raving about
- Get Stuff Done. You work hard and are highly motivated, dedicated, and love getting into the details. You actively embrace hard work and obsess about GSD for our customers
- Experience. You have relevant experience in Customer Success, Customer Onboarding/Implementation, and/or Account Management. This is likely 3 years of owning a book of business and driving renewals and adoption for a B2B Saas company
- Great Communication & Executive Presence. You're comfortable presenting to and engaging executives and can speak to how Crayon fits into strategic goals and initiatives with credibility
- High Wattage. You love a good challenge, learning new skills, embracing the latest technology, and are actively looking to grow your experience and career
- Team Player. High emotional intelligence is just how you operate. You enjoy working in a team environment and supporting others in pursuit of common goals. You strive to not only improve yourself but also those around you
A little about us and our benefits:
This position offers a base salary and commission. Crayon employees who demonstrate high performance and commitment will have the opportunity for career development and advancement within customer success or other departments.
Crayon offers a competitive salary, equity, medical, dental, vision, 401k, generous paid parental leave, take-what-you-need paid time off, and an inclusive culture. Learn more about Crayon’s benefits.
Crayon is committed to building a workplace that welcomes and encourages diverse perspectives, because we know that the most successful teams are diverse teams. We are an equal opportunity employer and prohibit discrimination and harassment of any kind.
Crayon’s competitive intelligence platform enables businesses to capture, analyze, and act on everything happening outside their four walls. Named an industry leader by Forrester and G2, Crayon’s software is trusted by hundreds of leading businesses to keep up with competitor information - external messaging and positioning, product and pricing changes, hiring plans, go-to-market strategies, and more. Crayon’s platform then helps businesses act on this information, increasing sales win rates, improving marketing performance, informing product strategies, and driving revenue.
