What are the responsibilities and job description for the Customer Success Manager position at Crayon?
- Excited to work closely with clients and shape your path in sales, while focusing on long-term growth?
- Passionate about being part of a team that's enthusiastic about collaboration and support in a fast-paced setting?
- Ready to be part of Crayon US, where innovation, growth, and industry leadership come together to shape the future of tech?
Practical Information:
Location: Dallas, US | Reports to: Manager, Client Success | Visa Requirements: Valid working visa for US | Language Requirements: Professional level English written and verbal | Work Arrangement: Remote | Learn more: crayon.com
As our new Client Success Manager, you will deliver exceptional service and drive business value for our expanding customer base. By leveraging customer insights, data, and analytics, you'll identify growth opportunities while collaborating closely with Sales and Services teams to ensure retention, growth, and satisfaction. You will report directly to the Manager of Customer Success.
Key responsibilities will include
- Oversee onboarding and post-sales activities, leveraging Crayon services knowledge while collaborating both internally and externally to foster relationships and ensure effective engagement
- Partner with Sales, Services, and Operations Teams to drive customer success, contributing valuable data and insights to the Customer Business Review process
- Identify new opportunities for engagement, driving growth and strengthening customer relationships
- Analyze customer data to develop and implement tailored engagement strategies within your portfolio
Your Competencies
- 1-2 years of experience in Customer Success or a related field, with the ability to collaborate cross-functionally with Sales, Services, and Operations teams
- Technical background and/or ITAM experience, preferably within the Microsoft ecosystem, is a plus
About You
- Excellent interpersonal and communication skills, with the ability to build rapport with C-level executives
- Strong emotional intelligence, analytical thinking, and conflict resolution abilities
- Comfortable managing interactions with a high volume of customers
What's on Offer?
- Flexible PTO
- 401K
- Opportunity to work in a hybrid or remote environment
- Healthcare
- Maternity and Paternity Leave
At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, colour, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.
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