Member Services Associate Summer 2025

Position Summary:

We are looking for a friendly, highly organized, and enthusiastic individual to join our team as a Member Services Associate at Crazy Mountain Ranch. This position involves providing exceptional customer service and ensuring a memorable and enjoyable stay at the ranch for our members and their guests. This position will be the go-to person for reservation inquiries, activity bookings, and assisting with any requests during their stay at on property.

*Housing Available upon Request. Rent and Deposit Required*

Our Summer Season is May 1st - Nov 1st

Job Duties & Responsibilities:

• Greet and assist guests with a warm, welcoming attitude; provide detailed information about ranch amenities, services, and surrounding areas.
• Manage activity bookings (e.g., horseback riding, guided tours, spa appointments) and recommend local attractions based on preferences.
• Handle special guest requests such as room arrangements, transportation, dietary restrictions, and other personalized needs.
• Serve as a point of contact between members and various departments (Outdoor Pursuits, Housekeeping, Food & Beverage) to ensure all needs are met.
• Address and resolve guest concerns in a timely, professional, and friendly manner.
• Maintain up-to-date knowledge of ranch offerings, seasonal events, local attractions, and amenities to provide members with accurate and helpful information.
• Perform administrative tasks such as maintaining guest logs and email communication platforms, checking in/checking out guests, and updating calendars.

Skills:

• Customer Service Experience - Previous experience in hospitality or customer service preferred, especially in a seasonal or outdoor setting.
• Strong Communication Skills - Excellent verbal and written communication skills; ability to engage guests with a positive, helpful attitude.
• Organizational Skills - Detail-oriented with the ability to manage multiple tasks simultaneously in a fast-paced environment.

Qualifications:

• Experience in and enthusiasm for customer service-based responsibilities with a focus in hospitality.
• Ability to work independently as well as part of a team.
• Excellent email, phone, and in person communication-based skills.
• Ability to collaborate with other departments and leadership on projects and daily operations.
• Maintains multiple daily projects as well as future events.
• Initiative in problem solving
• Consistently available to work all shifts which include weekends and holidays.
• Commit to working the full summer season from training beginning in late May to the season ending in August or through October.

Working Conditions:

• This position will be 90% indoors and 10% outdoors.
• The work environment is characterized as that found in a typical office environment, with moderate temperatures and noise levels. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Must be able to bend, stoop, squat, and stretch to fulfill tasks.
• Requires grasping, writing, typing, standing, sitting, walking, running, and repetitive motions

Benefits:

• Complimentary meal each shift
• Eligible for Seasonal Insurance options
• Eligible for 401k benefits
• Available transportation

For more information about Crazy Mountain Ranch, please visit https://crazymountainranch.com/

LMLC Operations, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.