What are the responsibilities and job description for the Assistant General Manager position at CRC Management Co LLC?
Job Summary :
We are looking for a passionate Assistant General Manager to manage our state-of-the-art laundromat! The AGM directly reports to the General Manager and is Co-responsible for the day-to-day operations and financial performance of their store.
About Laundry Capital :
Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands : Clean Rite Centers and Laundromax.
Laundry Capital pioneered the Laundromat "super store" concept by building large, bright, free-standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more.
Laundry Capital is recognized by the industry as the "gold standard" for laundromat retail in the United States.
Essential Job Functions :
The AGM responsibilities include but are not limited to :
Customer Service & Satisfaction : Reports to work on time and in a clean uniform; assist customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise; keeps supervisor informed of any customer service issues they may need to help with.
Store Safety & Security : Follows all safe practices to prevent accidents and injuries to customers and employees; knows what to do in emergency situations such as fires, floods and severe weather; maintains a safe environment inside and outside of the store.
Store Cleanliness & Upkeep : Ensure the highest level of cleanliness is maintained inside and outside of the stores; be aware when janitorial items are running low; continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required.
Building & Equipment Maintenance : Utilizes the log books to report any building or equipment maintenance issues; immediately squelch of any unsafe situations that arise during a shift.
Retail Sales : Can accurately utilize the point-of-sale computer; has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items; ensures retail items are neatly stocked at all times.
Wash & Fold : Provides a consistent, quality product to the customer; Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; assist in any customer complaints or claims.
Job Requirements :
Must be willing to submit to drug and alcohol screenings when requested
Must be able to stand for up to 8 hours at a time for a shift
Must be able to lift 35 pounds
Must be able to communicate with all customers and associates in a professional manner
Ability to resolve customer issues / complaints in a fashionable and timely manner
Ability to train all store associates in their assigned tasks
Ability to work a flexible schedule
Our managers make up a large part of our direct customer facing service providers, this would include assisting customers with everyday needs in a laundromat setting, completing customer wash, dry & fold drop off orders as well as keeping the store clean and presentable.
