What are the responsibilities and job description for the General Manager position at CRDN of the Ark-La-Tex?
About Us:
CRDN is the leading expert in textile, electronic, art and contents restoration. We restore peace of mind to our customers after they have suffered loss due to a fire, water or wind disaster. Our customers love our attention to detail and dedication to quality, and our employees love working in a supportive and collaborative environment. Please come join our team!
Job description
CRDN of the MidSouth is seeking a self-motivated individual to join our CRDN family as a General Manager for our Memphis location. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a proven track record in restoration management. The general manager will evaluate and organize all open jobs and work closely with the customers, adjusters and/or contractors. This position will mainly be field based with some office requirements.
Key performance indicators will include the following:
- Responsible for overseeing daily operations.
- Continuously review and improve organizational effectiveness by developing procedures, standards, specifications, guidelines, training programs and cultural values.
- Oversee employees, establish a highly motivational work environment, and create an innovative approach to improvement.
- Recruit, onboard, and train high-performing employees to achieve sales, profitability, market-share, and business-plan objectives.
- Develop a budget in accordance with revenue & profit goals.
- Responsible for solving customer issues at the territory level in a timely manner.
- Continually assess the knowledge of all departments.
- Create KPIs and see that strategies are in place to better the organization’s efficiency in all areas and develop metrics for the operations manager.
- Ensure compliance of all procedures in accordance with defined company processes and other regulatory requirements.
- Build and maintain relationships with adjusters and contractors.
- Performing any additional tasks as needed.
Required Skills and Experience:
- Restoration knowledge is preferred
- Production/Operation knowledge and experience is required
- Insurance Claims procedures preferred
- Excellent verbal and written communication skills
- Organized Reporting and Sales tracking skills
- Developing standards, coaching, and team coordination
- Financial planning
- Process improvement
- Decision making
- Valid driver’s license and clean driving record
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Vision Insurance
- Paid time off
- Opportunity for advancement
Salary : $80,000 - $85,000
