What are the responsibilities and job description for the Restoration Service Production Manager position at CRDN of the Ark-La-Tex?
About CRDN:
CRDN Team Crouch is a leading expert providing restoration of textile, electronics, art, and other contents due to fire, smoke, water, or other damage. We own and operate our own plants, warehouses, and all work is done on our premises. We are proud to be a supplier to every major homeowner's insurance company that offers coverage in Texas, Arkansas, and Tennessee. We are one of a select group of dry cleaners committed to rigid standards of excellence and a full range of services. Our mission is to provide top-tier restoration services with a focus on customer satisfaction, reliability, and cutting-edge technology.
Job Overview:
CRDN of the ArkLaTex is seeking a dynamic and results-driven Production Manager to join our growing team. This position requires a positive attitude and a willingness to provide world class service to customers dealing with painful losses. The ideal candidate will have experience in project management, team leadership, and restoration services. This role requires a hands-on leader who can manage crews, ensure quality workmanship, and maintain customer satisfaction.
Key Responsibilities:
- Manage all aspects of restoration projects, including water, fire, mold, and storm damage restoration.
- Supervise field crews, ensuring safety, efficiency, and high-quality work.
- Oversee job scheduling, resource allocation, and workflow to maximize productivity.
- Conduct on-site inspections, assess damages, and develop effective restoration plans.
- Ensure compliance with industry standards, regulations, and company policies.
- Maintain communication with clients, insurance adjusters, and stakeholders throughout the restoration process.
- Train and mentor team members to improve skills and performance.
- Manage budgets, equipment, and supplies to optimize project costs.
- Handle customer concerns and resolve issues professionally and efficiently.
Qualifications:
- Bachelor's degree is required for this position
- Minimum 3 years of experience in restoration services or a related field.
- Previous experience in a leadership or management role.
- Strong knowledge of restoration techniques, equipment, and industry standards (IICRC certifications preferred).
- Ability to manage multiple projects and deadlines effectively.
- Excellent problem-solving and decision-making skills.
- Strong communication and interpersonal skills.
- Proficiency in restoration software and job tracking systems is a plus.
- Valid driver’s license and clean driving record.
Why Join Us?
- Competitive base salary with uncapped commission potential.
- Company-provided vehicle.
- Comprehensive benefits package, including health, dental, vision, 401(k), and paid time off.
- Opportunities for career growth and professional development.
- Be part of a mission-driven team dedicated to helping people restore what matters most.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
