Concierge Lead

Schedule:

* Monday to Friday, 7 AM to 3 PM, with flexibility for special events or urgent requests.

Primary Responsibilities:

* _ Staff Oversight:_

• Manages and coordinates the daily activities of the Concierge staff, ensuring

coverage of all areas.

• Assigns daily routes and ensures that all areas receive proper attention based

on traffic, cleanliness needs, and special events.

Inventory Control and Requests:

• Responsible for managing inventory requests from the Concierge team.
• All inventory requests (e.g., cleaning supplies, consumables)
• Monitors supply levels and ensures that the Concierge team is properly equipped.

Work Order Management:

• Responsible for closing completed work orders, ensuring that all tasks are

properly logged and reported.

• Reviews open work orders daily and assigns them to appropriate staS for

completion.

• Reports any unresolved issues or incomplete work to the Night Crew

Supervisor, particularly in areas where Concierge staff are picking up tasks

outside their normal scope of work.

4-Week Rotation Inspections:

• Conducts a 4-week rotation where every route is personally

inspected to ensure standards are being met.

• During this rotation, the Concierge Leader assesses the quality of work,

identifies areas for improvement, and verifies that staff are performing tasks

according to protocol.

• The leader will also cover for absent staff in any of the routes during this

rotation to maintain consistency and ensure no disruptions in service.

Quality Assurance:

• Conducts inspections to ensure that each building within the rotation is

cleaned and maintained to the highest standards.

• Implements corrective actions if any issues or deficiencies are found during

inspections.

Customer Service

Scheduling and Staffing:

• Adjusts staff schedules to ensure coverage during peak times, university

events, or urgent requests from Samford.

• Coordinates with the Property Manager to resolve any staffing shortages or

issues.

• Fills in for absent Concierge staff as needed and is trained in all routes to

effectively cover any position.

Training and Development:

• Provides training and mentorship to Concierge staff, focusing on customer

service, cleaning techniques, and adherence to Creactiva’s standards.

Special Events:

• Coordinates with university building coordinators to provide additional staS

and support during special events like Homecoming, Family Weekend, and

large university gatherings.

Reporting:

• Provides regular updates to the Property Manager on the status of the

Concierge team, including performance reviews, inspection results, and

staffing needs.

Skills and Requirements:

Education and Experience:

• High school diploma or equivalent required; some college or leadership

training preferred.

• 2-3 years of experience in a supervisory or team leader role, preferably in a

customer service or facilities management setting.

Skills:

• Strong leadership and organizational abilities.
• Excellent communication and interpersonal skills.
• Ability to manage a team and ensure high standards of performance.
• Proficient in work order management systems and inventory management.
• Knowledge of Samford University’s campus layout and key areas of interest.

Certifications:

• Any certifications in customer service or janitorial/facilities management are

a plus.

Job Type: Full-time

Pay: $41,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $41,000