Guitar Technician

Are you searching for a company built on passion and a heart for service? Do you love guitars and music gear? If so, we invite you to join the dedicated, gifted team at Cream City Music - recognized as one of the nation's top independent musical instrument retailers.

We're searching for a talented individual to join our Guitar Repair department. This position will give you a chance to work directly with new, used, and vintage music gear, while working collaboratively with other people who live for guitars, basses, amps, effects, making music, and retail sales.

Our ideal candidate is a motivated, passionate, and thoughtful person who can continue our tradition of exceptional customer service, high quality setup work, and help us grow our business.

This role requires someone who is skilled and quick at guitar setups and general guitar maintenance - experience doing structural repairs, including fret work, bridge re-glues, crack repairs, and neck resets are a plus but not required for this position. You will be tasked with the responsibility of performing pre-sale setup & repair work to ready instruments for our showroom in addition and will be the final touchpoint for our e-Commerce customers as you set up and inspect every instrument that we ship out. You will have the opportunity to learn about the exciting history of vintage guitars and basses with hands on experience handling and working on these iconic instruments.

For over two decades, Cream City Music has been metro-Milwaukee’s premier destination for musicians seeking out the instruments and gear they need to unlock their creative potential. We’ve assembled a team of great people who are committed to making a positive impact on the lives of all the customers who are a part of the Cream City Music family.

Responsibilities:

• Performing basic cleaning, restring, and setup adjustment of fretted instruments
• Identify and troubleshoot issues with fretted instruments pre-sale and post-sale
• Assistance with picking fretted instrument orders each morning
• Work with the shipping department to prioritize outgoing instrument setups
• Keep a detailed log of your setup work and manage quality control checklists on each instrument you work on
• Interact with customers from our retail showroom and online presence to manage specific setup requests
• Provide support for in-house operations across multiple departments

Requirements:

• A minimum of 1 year of experience in a retail environment
• A candidate who is an experienced musician with a passion for gear is preferred
• A desire to learn about vintage guitars and basses
• MI Retail experience is preferred
• Excellent written and verbal communication skills
• PC Proficient with ability to learn quickly
• Exceptional attention to detail and the ability to multi-task in a fast-paced environment
• Self-motivated with excellent problem-solving skills
• A positive and upbeat attitude and a proactive mindset
• Experience with various online sales outlets such as Ebay, Amazon, and Reverb is a plus.

Eligible employees receive great benefits at Cream City Music including:

• Paid-Time-Off
• Paid Holidays
• 401(k) Savings Plan
• 401(k) Company Match
• Excellent compensation structure dependent on experience level
• Dynamic small team environment with no bureaucracy and great people
• Employee discount on music gear
• Casual dress code

Job Type: Full-time

Pay: $32,000.00 - $42,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Brookfield, WI 53005: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $32,000 - $42,000