What are the responsibilities and job description for the Field Service Technician position at Cream City Scale?
Hiring Immediately
Cream City Stateline Scale is a family owned business with locations in Lake Mills, WI and Loves Park, IL. Field Service Technicians are the heart of a service focused business, and work independently onsite at customer locations in southeast WI such as Madison, Milwaukee, Janesville and Beloit. Whether it's a brewery, manufacturer, grain silo or quarry - no day is ever the same twice!
Our work environment includes:
- Casual work attire
- On-the-job training
- Company perks
Cream City Scale is looking for well-qualified Field Service Technicians to join our team. Successful candidates will be responsible for providing on-site service and support to customers, troubleshooting and repairing equipment, and responding to customer inquiries. This position requires excellent problem-solving skills, strong communication abilities, and the ability to work independently in a fast-paced environment. The ideal candidate will demonstrate a commitment to providing excellent customer service and is not afraid to work hard to build a solid career.
Responsibilities:
- Troubleshoot and diagnose technical issues with weighing equipment.
- Perform maintenance and repairs on customer equipment.
- Keep accurate records of customer interactions and service calls.
- Adhere to state requirements governing scale calibration and repair.
- Provide timely feedback to customers on the status of their service requests.
- Maintain a safe working environment.
Job Requirements:
- Must possess a valid driver's license with a clean driving record, CDL a plus
- Able to lift 75 lbs. weights on a repetitive basis
- Must pass a pre-employment DOT physical and drug test
- Prior field service industry job experience a plus
- Technicians are required to pass state licensing exams within 6 months of hire. Extensive training and training materials provided.
Cream City Scale offers a competitive salary and benefit package.
Applicants with diverse backgrounds, experiences, ability and perspectives are encouraged to apply. AA/EEO Employer
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
Work Location: In person
Salary : $24 - $28