What are the responsibilities and job description for the Enterprise Customer Success Manager position at Creatio?
We are looking for an Enterprise Customer Success Manager, who will be responsible for maintaining and developing customer relationships.
Responsibilities
Responsibilities
- Maintain and develop long-term relationships with strategic global customers of the Enterprise segment.
- To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues.
- Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties.
- Grow customer's portfolio through zero churn and active cross and up sales.
- Maintain higher than industry average NPS score.
- Fluency in English is a must.
- Experience in B2B account management or project management with Enterprise accounts of not less than 4 years.
- Desire to learn and adapt fast according to a changing market environment.
- Customer-centric expert with a track record in delivering customer success.
- Project management experience with full-cycle Corporate and Enterprise projects.
- The award-winning product (a Leader in Gartner Quadrants) to be proud of.
- A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
- Culture of genuine care, ownership, dedication, and high standards (learn more here).
- A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
- Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
- Creatio offers all team members competitive pay.
- Paid leave options for life-qualifying events, sicknesses, etc.
- Nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
