IT Technician I

Our IT team is seeking a detail-oriented, thorough, and organized IT technician to join our growing team. In this position, you will play a key role in providing support for all areas of IT. You will be responsible for performing Tech I technical and skilled duties in the operation of enterprise, client/server and desktop computer systems and networks including multiple on-line systems, auxiliary consoles and peripheral equipment or electronic computer systems.

ESSENTIAL JOB FUNCTIONS

• Installs, assembles, and configures computers, monitors, network infrastructures and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. 
• Create and maintain network system user accounts
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; perform repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; operates a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assist in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; file shares, and provides instruction or written documentation where required.
• Assist with planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
• Input and maintain IP addresses.
• Assist the Information Technology Director in protecting the organizations’ computers, networks and data against security breaches, computer viruses, or cyber-attacks by monitoring security of all technology and immediately advising of a security breach.
• Research current and potential resources and services.
• Maintain log and/or list of required repairs and maintenance.
• Identify and prepare hardware for disposal when appropriate.
• Ensure hardware is stripped and secured before disposal.

• Maintain confidentiality in a department that often receives sensitive employee and resident information in addition to business information.
• Maintain knowledge of new hardware and software systems.
• Maintain knowledge of new network operating system.
• Train staff about potential uses of existing technology and security.
• Provide recommendations about accessing information and support.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Performs other related duties as required and assigned.

Knowledge of:

• Computer hardware and software systems and programs.
• Computer networks, network administration and network installation.
• Computer troubleshooting.
• Computer viruses and security.
• Computer systems, including the ability to operate computerized accounting.
• Spreadsheet, word-processing, graphics, and website development programs at a highly proficient level.
• Microsoft Office, E-mail and internet programs.
• Safety rules, policies and procedures, infection prevention and control procedures.
• Facility emergency/disaster response and evacuation procedures.
• Resident Rights and identifying abuse and/or neglect.
• Prior principal and practices of Information Technology.

Skill in:

• Installation, troubleshooting, and administration of computer hardware, software and networks.
• Work with other employees in the department to build an effective and efficient team.
• Analytics and problem solving.
• Spreadsheet, word-processing, graphics and website development programs at a highly proficient level.
• Stress management, multitasking, and time management.
• Use and care of office equipment.
• Working independently to complete daily activities according to work schedule.
• Following and maintaining safety standards.
• Following and effectively communicating verbal and written instructions.
• Operating a computer utilizing a variety of commonly used and specialized software applications.
• Prioritizing tasks and time management.

Ability to:

• Be ethical, respectful, trustworthy, and honest.
• Possess cultural awareness and sensitivity.
• Establish and maintain effective working relationships with associate personnel, residents and resident family members.
• Read and write clearly.
• Edit work for spelling and grammar, present numerical data effectively, read, and interpret written information.
• Understand and follow, quickly and accurately, oral and written instructions.
• Communicate orally; speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills and conduct meetings.
• Comply with facility policies and procedures.
• Solve, identify and resolve problems in a timely manner.
• Gather and analyze information skillfully.
• Remain open to others’ ideas, and exhibit a willingness to try new things.
• Prioritize and plan work activities.
• Use time efficiently and develop realistic action plans.
• Demonstrate accuracy, thoroughness and monitor own work to ensure quality.
• Work under pressure in a dynamic environment with changing demands and priorities.
• Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.

WORK CONTACTS
Regular contacts with associate personnel, residents, resident family members and visitors.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Occasionally lift and/or move up to 50 pounds.
• Requires physical activities including standing, walking, lifting, bending, stooping, pulling, sitting, stretching, turning, grasping, squatting, kneeling and reaching.
• Visual acuity to determine the accuracy, thoroughness and quality of work assigned.
• Aural acuity to receive detailed information through oral communication.
• Occasional exposure to moving mechanical parts and risk of electrical shock.
• Occasional exposure to infectious diseases and airborne diseases.
• Frequent exposure to fumes or airborne particles and some mechanical equipment.
• Must be able to work in a very stressful environment with clients who are upset and manage a number of projects at one time, and may be interrupted frequently to meet the needs and request of clients.
• Must be able to work in a very stressful environment while providing immediate IT services.
• Must be able to drive and travel to Bullhead City facilities.

REQUIRED MINIMUM EDUCATION, EXPERIENCE AND TRANING

• High school diploma or its equivalent.
• Two year college degree or its equivalent.
• A , Network Certifications are recommended
• Proficient knowledge of computer hardware and software systems, computer networks, network administration and network installation
• Computer troubleshooting
• Prior experience in Healthcare Information Technology preferred.
• Telephone and customer service experience.
• Obtain and maintain Arizona Driver’s license.

SPECIAL JOB REQUIREMENT(S)

• Complete annual Tuberculosis Testing.
• Obtain/maintain Arizona Department of Public Safety Fingerprint Card at employee’s expense.
• Required to work irregular hours, shift work, and participate in 24 x 7 on-call rotation to support IT infrastructure and business operations
• Mandated federal, state, and local communicable disease testing as required.

Schedule

This is a full-time position in a company that supports multiple health care facilities that are open 24 hours a day, 365 days a year.  This position primarily works Monday – Friday 8:00am – 5:00pm. Evening and holiday hours may be scheduled as necessary.  

EOE