What are the responsibilities and job description for the Full-Time Quality Manager - REMOTE! position at Creative Circle?
QUALITY MANAGER - FULL-TIME & REMOTE
(EST preferred but not mandatory!)
Location: REMOTE
Salary Range: $120-$140K DOE
Timeline for hire: 2-3 virtual interviews, then offer
Topline Areas We're Recruiting For
Our client is a startup - but with excellent former corporate leadership at the helm - in the fintech world, looking to make healthcare and wellness as accessible as possible for their B2B partners. They currently have an exciting opportunity for a Quality Manager to play a critical role in building, teaching, and managing their Quality Management System. They currently do NOT have a QMS in place and you would be at the forefront of all expertise in this area.
The Quality Manager will develop the QMS, drive and support consistent documentation, and ensure that all operational processes, customer interactions, and compliance measures align with industry standards, regulatory requirements, and company goals.
Candidates must have a strong background in quality management, fintech or healthcare operations, and continuous improvement methodologies. Exceptional attention to detail and expertise in quality, CAPA, documentation, and various audit processes within the fintech or healthcare benefits industry will be key to success in this role.
Responsibilities
Benefits
Our client has an ambitious vision to empower people to live healthier and happier lives. They are committed to delivering an outstanding culture and experience for every employee.
They offer comprehensive benefits and perks, as well as a high level of flexibility.
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
casey.buss@jobalert.creativecircle.com
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 04/02/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
,
(EST preferred but not mandatory!)
Location: REMOTE
Salary Range: $120-$140K DOE
Timeline for hire: 2-3 virtual interviews, then offer
Topline Areas We're Recruiting For
- Seeking a Quality Manager who has implemented Quality Management Systems in previous roles from the ground up
- Experience building, growing, and managing a team
- Big business expertise supporting tech, healthcare or financial is GREAT however working on small scrappy teams is also a draw to hear about given the start up nature of this company!
Our client is a startup - but with excellent former corporate leadership at the helm - in the fintech world, looking to make healthcare and wellness as accessible as possible for their B2B partners. They currently have an exciting opportunity for a Quality Manager to play a critical role in building, teaching, and managing their Quality Management System. They currently do NOT have a QMS in place and you would be at the forefront of all expertise in this area.
The Quality Manager will develop the QMS, drive and support consistent documentation, and ensure that all operational processes, customer interactions, and compliance measures align with industry standards, regulatory requirements, and company goals.
Candidates must have a strong background in quality management, fintech or healthcare operations, and continuous improvement methodologies. Exceptional attention to detail and expertise in quality, CAPA, documentation, and various audit processes within the fintech or healthcare benefits industry will be key to success in this role.
Responsibilities
- Develop, implement, and maintain the Sunny quality management systems (SQMS) to ensure compliance with ISO standards, regulatory requirements, and company policies
- Monitor and report on key quality metrics to senior leadership, identifying trends and areas for improvement
- Lead root cause analysis and corrective action efforts for quality-related issues across operations
- Oversee internal and external audits, including preparation, execution, and follow-up.
- Establish quality standards and procedures for all operational procedures and product outputs
- Partner with all cross functional teams to resolve quality concerns and improve processes
- Develop clear, transparent communications pertaining to issues that drive confidence for internal partners and clients that there is a path to resolution
- Develop and deliver quality training programs for employees at all levels
- Drive a culture of quality awareness, ownership, and continuous improvement throughout the organization
- Lead or support initiatives related to Lean, Six Sigma, or other continuous improvement methodologies
- Manage a team of quality assurance personnel and oversee their daily activities, goals, and performance
- Ensure operational adherence to fintech/healthcare regulations and risk frameworks
- Conduct regular compliance reviews and support remediation of audit findings
- Work closely with legal and compliance teams to manage regulatory obligations
- Bachelor's degree in Engineering, Quality Management, Operations, or related field
- Minimum of 5 years of experience in a quality or operations management role
- Strong knowledge of quality management systems and methodologies (e.g., ISO, Six Sigma, Lean)
- Experience with root cause analysis tools (5 Whys, Fishbone, FMEA, etc.).
- Excellent communication, leadership, and problem-solving skills
- Proven track record in implementing process improvements and leading cross-functional teams
- Certification or equivalent experience in quality management (e.g., CQE, Six Sigma Green/Black Belt)
- Experience in healthcare technology or fintech environments
- Familiarity with regulatory requirements for healthcare and financial products
- Demonstrated success in building QMS, process improvement and problem-solving
- Excellent written and oral communication and interpersonal skills
- Experience in a start-up environment
- Strong communication skills, exhibiting grace under pressure
- Experience in a fast-paced environment, adaptable to changing priorities
- Intrinsic motivation and commitment to quality work
- No ego, will find a way to get any job done
Benefits
Our client has an ambitious vision to empower people to live healthier and happier lives. They are committed to delivering an outstanding culture and experience for every employee.
They offer comprehensive benefits and perks, as well as a high level of flexibility.
- A competitive compensation package in line with leading technology companies
- Flexible PTO with manager approval
- An extra day of PTO to volunteer for a cause you feel passionate about
- Employer sponsored healthcare, dental, vision, short and long term disability, and life insurance opportunities
- A company sponsored supplemental benefits plan worth over $2000 annually in 2025
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
casey.buss@jobalert.creativecircle.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CB21-1847333 -- in the email subject line for your application to be considered.***
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 04/02/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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Salary : $120,000 - $140,000
