What are the responsibilities and job description for the Key Account Manager position at Creative Financial Staffing (CFS)?
Summary
Manages the sales and relationship activities from the company's largest accounts and potential new accounts; generates and follows up on new, significant lead closure, educates customers on the company's product lines; manages key accounts in all aspects - services customers, coordinate technical assistance/resources, and provide input to the Business Units on competition. Success for this role is dependent on the KAM possessing a strong knowledge of Value Selling the tangible and intangible product attributes, the company services & support, and the business unit's continuous improvement activities.
Also monitors the progress on key projects and ensures the communication and subsequent actions are taking place between the customers and the relevant functional area(s) internally. Coordinates technical meetings, business meetings and sales meetings, both in-person and via telephone, web or videoconference as required to further the business relationship. Monitors global interaction between key accounts and the company, whether within or outside of the established territory of responsibility.
Description
#ZRCFS
Manages the sales and relationship activities from the company's largest accounts and potential new accounts; generates and follows up on new, significant lead closure, educates customers on the company's product lines; manages key accounts in all aspects - services customers, coordinate technical assistance/resources, and provide input to the Business Units on competition. Success for this role is dependent on the KAM possessing a strong knowledge of Value Selling the tangible and intangible product attributes, the company services & support, and the business unit's continuous improvement activities.
Also monitors the progress on key projects and ensures the communication and subsequent actions are taking place between the customers and the relevant functional area(s) internally. Coordinates technical meetings, business meetings and sales meetings, both in-person and via telephone, web or videoconference as required to further the business relationship. Monitors global interaction between key accounts and the company, whether within or outside of the established territory of responsibility.
Description
- Manage sales territory and all assigned key and major accounts.
- Set-up and maintain customer files in Customer Relationship Management tools; ensure that there are systems in place to keep the database current.
- Build relationships with top accounts at all levels and with all functions.
- Manage all key customer issues while maintaining profitability and generating new business from new and existing accounts.
- Review/negotiate pricing and terms, adhering to defined limits regarding margins, exposure and liability, and to maximize company profits.
- Supports company values including ethical conduct and high integrity in all actions.
- Follow up on leads generated for the territory.
- Generate trip summaries, forecast of bookings and shipments by customer and product line and potential new business, monthly sales activity reports. Report Sales prospects, quotations activity and bookings probability. Participates in BU master schedule meetings.
- Visit potential and existing customers.
- Provide input on open customer issues re: Quality, Delivery, Open Quotes, Projected POs, and NBOs.
- Identify and pursue potential new business opportunities.
- Other duties may be assigned.
- Complies with health and safety policies and procedures.
- Supports company values including ethical conduct and high integrity in all actions.
- Minimum AS degree in a technical field; and 2 years of inside sales experience or equivalent S. or equivalent Engineering or Physics (preferred).
- Bachelor's degree (B.A.) in a technical or scientific field; eight years related experience in field/technical sales and/or training; or equivalent combination of education and experience.
- Willingness to travel.
#ZRCFS
Salary : $95,000 - $115,000
