What are the responsibilities and job description for the Customer Service Manager position at Creative Financial Staffing?
Customer Service Manager
Creative Financial Staffing has recently partnered with a manufacturing organization in Houston, TX. Are you ready to join this incredible team?
About the Company and Opportunity :
Our client is a solid organization that has business in over 100 countries!
This organization is a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber products.
Why work here :
Very collaborative work environment!
Endless opportunities for interesting and challenging work that you can feel passionate about.
Overview of the Customer Service Manager :
Managing and developing current customer service reps and future hires
Identify opportunities for improvement and bridge the gaps by advising best practices and processes
Participate in the implementation of the new Global Shop
Entering customer orders into the Global Shop ERP systems
Reestablish Customer Services processes with new implementation, and document process and activity for customer services department
Develop and execute trainings to the customer service team
Responsible for running reports and metrics by using excel pivot tables and v-look ups
Following up with customers on orders and quotes for lead times and prices changes
Handle all escalations from customer service team with a quick resolution
Coordinate with key internal personnel to complete various sections of the quotes and drive to completion
Identifying potential problems ahead of time and coordinating with customers and the shipping department to ensure timely and accurate receipts of products
Interface with salesmen and Costs Rica staff on constant basis to ensure inventory levels are kept at optimum levels
Updating and allocating inventory
Preferred Qualifications for the Customer Service Manager :
Bachelor's degree
5 years business to business customer service management
Leading small to midsize teams
Excellent planning, organizational, and communication skills
Ability to prioritize and manage multiple tasks simultaneously while paying close attention to detail
Keep a pulse on the job market with advanced job matching technology.
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