What are the responsibilities and job description for the Customer Service Specialist position at Creative Financial Staffing?
Customer Service Specialist Full time | Full Benefits | Onsite l Kern County Our client is seeking a dedicated Customer Service Specialist to join their team. In this role, you will play a key part in ensuring customer satisfaction and operational excellence. This organization prides themselves on their commitment to quality, customer satisfaction, and fostering a supportive, family-focused work environment. About the company and opportunity :
Be part of a service organization with over 30 years of proven success in the industry
Experience a supportive, family-focused environment where relationships matter
Offering autonomy and recognizing individual contributions
Work with a company renowned for its commitment to quality and customer satisfaction
Enjoy competitive paid time off to support work-life balance
Collaborate with a fun, energetic, and dynamic group of professionals
Responsibilities of the Customer Service Specialist :
Ensuring customer orders are received and processed correctly in a timely manner
Confirming freight arrangements and provide schedule to customer
Contacting customers through phone or in person to provide information about products / services, take orders, answer questions, cancel accounts, or take complaints
Keep records of customer conversations, orders, complaints, comments in the system
Resolve customers service or billing complaints in a timely manner
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods
Qualifications for the Customer Service Specialist :
At least 1-2 years of related experience
High attention to detail
Strong communication skills
Positive and friendly personality who can work in a team setting
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