What are the responsibilities and job description for the Help Desk Specialist position at Creative Financial Staffing?
Help Desk Specialist
Onsite
45,000 - $55,000
Summary of the Help Desk Specialist : Provide desktop / laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation.
Key Responsibilities of the Help Desk Specialist :
- Provide Tier 1 and 2 support for hardware, software, and applications
- Troubleshoot and resolve network, connectivity, and cybersecurity issues
- Monitor systems, perform backups, and apply patches / upgrades
- Administer Microsoft environment (Active Directory, Office 365, etc.)
- Participate in IT projects and provide recommendations
- Maintain documentation and assist with training as needed
Requirements of the Help Desk Specialist :
Salary : $45,000 - $55,000
