What are the responsibilities and job description for the Hospitality Manager position at Creative Hospitality?
We are seeking an experienced and passionate Hospitality Manager to join our team at Creative Hospitality. As a Hospitality Manager, you will be responsible for overseeing the daily operations of our hospitality properties, ensuring exceptional guest experiences, and driving revenue growth. If you have a proven track record of success in hospitality management and are passionate about delivering outstanding service, we encourage you to apply.
Key Responsibilities
1. Guest Experience: Ensure exceptional guest satisfaction by providing personalized services, resolving complaints, and implementing quality control measures.
2. Operations Management: Oversee front-desk operations, housekeeping, food and beverage services, and maintenance to ensure seamless execution of hospitality services.
3. Revenue Management: Analyze occupancy rates, room rates, and revenue streams to optimize pricing, inventory, and yield management.
4. Team Leadership: Supervise, train, and motivate hospitality staff to ensure high-quality service delivery, productivity, and job satisfaction.
5. Marketing and Sales: Collaborate with the sales and marketing team to develop and implement promotional strategies, packages, and campaigns to drive bookings and revenue.
6. Financial Management: Monitor and control expenses, manage budgets, and ensure compliance with financial policies and procedures.
7. Quality Assurance: Conduct regular inspections and audits to ensure compliance with hospitality standards, health and safety regulations, and brand quality standards.
8. Complaint Handling: Respond promptly to guest complaints, resolving issues efficiently and effectively to maintain high guest satisfaction levels.
9. Staff Development: Identify training needs, develop staff training programs, and facilitate workshops to enhance staff skills and knowledge.
10. Industry Trends: Stay up-to-date with industry trends, best practices, and competitor activity to continuously improve hospitality services and operations.
Requirements
1. Education: Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
2. Experience: Minimum 3-5 years of experience in hospitality management, with a proven track record of success in a similar role.
3. Skills: Excellent communication, leadership, problem-solving, and analytical skills.
4. Certifications: Relevant hospitality certifications, such as CHA (Certified Hospitality Administrator) or CHT (Certified Hospitality Technician).
5. Software: Proficiency in hospitality software, such as property management systems (PMS), revenue management systems (RMS), and customer relationship management (CRM) systems.
Salary : $57,000 - $118,297
