What are the responsibilities and job description for the Customer Experience Specialist position at Creative Hot Tub Designs?
Job Summary
We are seeking a dedicated and enthusiastic Customer Experience Specialist to join our team at Creative Hot Tubs. In this role, you will be the final point of contact for our customers, providing exceptional service and support to enhance their overall experience. Your ability to communicate effectively and handle inquiries with professionalism will be vital in fostering positive relationships with our customers. This position requires a strong focus on client services, phone etiquette, and the ability to multitask effectively.
Responsibilities
- Deliver outstanding customer service through various communication channels, including phone, email, and chat.
- Handle inbound and outbound calls with professionalism and courtesy.
- Perform orientations on our newly delivered customers showing them how to use and maintain their hot tubs.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Identify customer needs and recommend appropriate solutions or services.
- Collaborate with team members to improve customer satisfaction and resolve issues promptly.
- Maintain a positive attitude while managing challenging situations or difficult customers.
- Deliver and install accessories on hot tubs and swim spas.
- Contribute to sales efforts by identifying opportunities for upselling or cross-selling products.
- Troubleshoot basic issues over phone and in-person.
Qualifications
- Proven experience in customer support or client services. Preferably in an in-person environment and phone.
- Strong phone etiquette and excellent verbal communication skills.
- Ability to perform data entry tasks with attention to detail.
- Experience in hand tools along with some power tools (Power drills).
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse customers.
- Strong problem-solving skills and the ability to think on your feet.
- A passion for delivering exceptional customer experiences and building lasting relationships.
- Ability to lift 50lbs.
Join us in creating memorable experiences for our clients while growing your career in a supportive environment!
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Morning shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Reno, NV 89506 (Required)
Ability to Relocate:
- Reno, NV 89506: Relocate before starting work (Required)
Work Location: In person
Salary : $19