What are the responsibilities and job description for the Project Coordinator position at Creative Realities Inc?

Job Description

About Creative Realities

Creative Realities (www.cri.com) is a Creative Technology company focusing on bringing digital experiences to retail environments, designed to enrich and inspire the consumer journey. Our strong design and strategic discipline uniquely position us to guide Fortune 100 Brands and Retailers on how best to apply technology in function of marketing, store, or customer objectives. Our end to end offering enables us to execute what we recommend : from design and app development, thought to deployment on site - and provide ongoing content and support to virtually any type of environment.

About the Position

The Project Coordinator is responsible for sourcing and coordinating technicians to perform installation work for our clients. This position will be the assigned the larger scale project rollouts. The coordinator maintains the technician’s daily schedules and creates news dispatches as new installs are scheduled. When necessary, they will schedule return trips with customers for follow up work. They maintain all invoicing information, as well as the on-call schedule for service technicians. Clear and concise communications with project / install managers, employees and customers is necessary, including keeping customers appraised as to company schedule and requested lead-times.

Key Responsibilities

Coordinating roll-out install schedule with tech schedules and manage dispatches
Must be capable of organizing and communicating the service technician or external subcontractor schedules. Brief technicians in person when appropriate.
Working with Installation Managers on closed tickets to ensure technician met or exceeded expectations, reporting any customer satisfaction issues as needed.
Recording details on completed installation orders to assist with invoice generation process. Working with technicians to ensure that all documentation / reporting deliverables are available to customer as required per the contract or SOW.
Providing support for field personnel (such as phone numbers, directions, customer info, etc.).

Education and Experience

Diploma or equivalent required. Associate’s or Bachelor’s degree preferred.

2 years in customer service or dispatching environment, preferably with experience in the IT industry and with understanding of basic IT terminology

Familiarity with MS Office (Word, Excel, Outlook)

Familiarity with ticket management or CRM system

Key Competencies / Behaviors

Professional demeanor

High level of attention to detail

Self-motivated, achievement-oriented with time management skills

Excellent written communication and presentation skills

Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities

Our Core Values

The ideal candidate represents these six core values :

Passionate - We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and we are proud of the results we produce each and every day. And, we have some fun along the way!

Respectful - We value diversity and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.

Do the Right Thing - We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.

Helps First - We are stronger when we work together. We help first, no matter what—whether it’s with our clients or our internal teams.

Nimble Minded - When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.

Expects Excellence - What we deliver is what we will be measured on. We are committed to getting it right.

Benefits

Company paid individual portion of medical, Life, Long and Short-Term Disability insurances;

Access to participate in company dental and vision insurance programs;

401(k) program, including company paid match of up to 3% of annual salary; and

Paid time off and holiday pay.

Thank you for your interest in Creative Realities! We look forward hearing from you.

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