Technical Support Representative

Job Title : Technical Support Representative

Find out more about this role by reading the information below, then apply to be considered.

Company : Creattix Talk

Location : Chicago, Illinois

About us :

At Creattix Talk, we redefine the call center experience with a commitment to professionalism, efficiency, and unparalleled customer service. With a rich history of excellence, we stand as a beacon in the industry, offering a seamless blend of cutting-edge technology and human-centric solutions.

Job Description : We are currently seeking a skilled and customer-focused Technical Support Representative to join our team. The Technical Support Representative will be responsible for providing technical assistance and support to customers over the phone, email, or chat channels. The ideal candidate will have excellent communication skills, a strong technical background, and a passion for helping customers resolve their technical issues.

Responsibilities :

• Respond to customer inquiries and troubleshoot technical issues related to products or services.
• Provide step-by-step guidance to customers on resolving technical problems, including software installations, configuration settings, and troubleshooting procedures.
• Escalate complex technical issues to the appropriate internal teams for further investigation and resolution.
• Follow up with customers to ensure that their technical issues have been resolved to their satisfaction.
• Provide product training and assistance to customers as needed.
• Stay informed about product updates, new features, and technical specifications.
• Meet or exceed performance metrics, including average handling time, first call resolution, and customer satisfaction scores.

Requirements :

Benefits : Creattix Talk offers competitive compensation and benefits packages, including health insurance, retirement plans, paid time off, and opportunities for professional development and advancement within the company.

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