Creative Services Manager

Background

All potential candidates should read through the following details of this job with care before making an application.CreaTV San José is a nonprofit Community Media Center in downtown San José. Our mission is to inspire, educate and connect San José communities, using media to foster civic engagement. Serving the San José and Silicon Valley community since 2008, CreaTV is a nationally recognized Community Media Center focused on access to media and technology, the art of storytelling, and digital equity issues.CreaTV manages four public and educational Comcast cable channels, airing locally produced content. CreaTV offers monthly workshops in media production to the public and provides a vast array of video production services to clients including nonprofits, cities, schools and individuals wanting to produce content for the channels. Our vision is to give everyone in San José the opportunity to have a voice by providing access to tools, training, production, and distribution platforms. We believe this can transform and deepen our community conversations.In 2022, we led an effort to create a collaborative event and production space activated by the community and designed to reflect the diversity of San José. Our goal is to redefine how creative spaces are developed and used to transform a community. This new venture - Open San José - features 18,000 square feet of office space, gallery and public spaces, a large studio, and multi-purpose rooms that are fully equipped with technology and designed to be used for live and hybrid meetings, rehearsal space, podcast and media recording, trainings, and more. Currently, there are 8 nonprofits that call Open San José home and in 2024, we welcomed close to 16,000 visitors into the community center.The PositionWe are seeking a Creative Services Manager who is an innovative storyteller and relationship builder to lead all of our paid client-facing creative services and production work at CreaTV San José. Working closely with corporate, nonprofit, and government clients, this critical role will manage creative services staff and work cross-departmentally and with executive leadership to help grow production engagement at CreaTV San José. Reporting to the Chief Executive Officer, the Creative Services Manager will partner with clients internally and externally. This role is responsible for building and growing client relationships and negotiating contracts for production and creative services. This role leads the development and execution of all video content for CreaTV’s brand, promotions, and other projects that help demonstrate our impact. This is a leadership position and requires working across departments and managing a small staff, interns, and volunteers to ensure CreaTV’s video content is impactful, engaging, and dynamic.Responsibilities : Act as community ambassador and key representative of CreaTV and Open San José.Provide mentorship, guidance, and vision as a department leader.Lead and manage the Creative Services team day-to-day work, working with a diverse array of clients, approaching each project with a desire to meet client needs while exceeding expectations.Identify and build relationships with corporations and organizations, create target lists, do outreach, and negotiate contracts with clients for productions and creative services.Be the main point of contact for all client relationships.Collaborate and coordinate with the Programming and Crew Manager to ensure availability / scheduling of staff for productions and services.Partner with Marketing and Communications Manager to strategize and execute promotion of the organization’s brand and external presence, including but not limited to video content for social media channels and fundraising and marketing campaigns.Support growth of CreaTV San José and Open San José by developing key relationships with partners and leading the development of innovative productions.Work with executive leadership to evaluate growth opportunities and create plans to support revenue growth through creative services.Work with the Director of Finance and HR regarding billing, invoicing, and reconciliation of accounting matters.Direct and produce productions.Coordinate with Programming and Crew Manager and Education and Community Manager to organize and manage the use of equipment and resources for production services, community media activities, and events.Collaborate cross-departmentally to develop impact measurement tools and reporting systems to support data-driven decision making.Foster an active space where community members and media makers can connect with each other and where participants feel welcome and engaged.Make connections and build relationships with potential partners and supporters in the San José and Silicon Valley community.Be a champion of CreaTV and community media.May need to work night and weekend shifts as determined by the production schedule.May need to regularly use a personal vehicle for business-related travel in Santa Clara County.Skills and Abilities : Strong team leadership, customer service, and collaboration skills.Strong analytical and strategic skills.Ability to convey knowledge of highly complex equipment and production or technology techniques to community users of various levels of expertise.Demonstrated ability to collaborate and partner with a diverse group of clients, meeting the unique production and storytelling needs of each.Demonstrated ability to create innovative, engaging content and tell visual stories of impact.Work creatively and flexibly in a team environment, operating autonomously under minimal supervision, but accepting direction, supervision, and guidance when appropriate.General Requirements : Excellent verbal and written communication skills.Excellent customer service skills and ability to work with clients to distill ideas and create a clear vision for each production.Must have the manual dexterity and coordination required to operate small push buttons, keys, and switches associated with electronic devices and computers.Eyesight and hearing must be sufficient to be able to operate video equipment during productions.Proficiency in database use, basic web maintenance, mac office software, spreadsheet programs, and desktop publishing.Must be able to climb ladders and be able to lift up to 50 pounds.Must possess and maintain a valid California driver's license, have a safe driving record, and maintain California minimum required automobile insurance.Able to work a flexible work schedule including evenings and weekends.Education / Experience : A bachelor’s degree in television / media production or a related field and two years of full-time television / media production experience.Three to five years of experience leading production teams.Compensation : This is a full-time, salaried (range $80,000 - $88,000 / year), exempt position with a generous benefits package, including health, dental, vision, retirement, and competitive paid time off and holiday policies.People of color, women, formerly incarcerated people, LGBTQ individuals, and community visionaries are strongly encouraged to apply.

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Salary : $80,000 - $88,000