What are the responsibilities and job description for the ServiceNow Architect/ Engineer position at Credence company?
Overview
Credence is seeking a ServiceNow Architect who will be responsible for providing the overall guidance and structure for architecting, implementing, and maintaining innovative solutions and approaches.
This position supports technical solution and development / implementation of solutions that leverage the OOTB ServiceNow modules and Custom App to migrate legacy applications to the DLA Enterprise ServiceNow platform.
The work will be based primarily at the Credence HQ in McLean, VA. Travel to DLA HQ (Ft Belvoir, VA) may be needed for in person meetings.
Salary Range
Responsibilities include, but are not limited to the duties listed below, as outlined in the contract statement of work :
- Ensure all designs created by different teams aligns with the architecture principles of ServiceNow and should be reusable, reliable, and adaptive.
- Act as the technical gateway between the initial designs agreed through to the delivery cycles with the project managers, business analysts, solution architects and developers.
- Provide presentation to senior stakeholders on the solution approaches and roadmaps.
- Ensure that the platform capabilities are efficiently and effectively utilized to drive expected business outcomes.
- Requirements elicitation, design, development, testing, training, and implementation support
- Managing the ServiceNow solution design, development, testing, and go-live support.
- Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
- Working with project resources to define sustainment governance and processes as part of operational transition.
- Providing insight and expertise into the ServiceNow platform capabilities and roadmap
- Working with technical subject matter experts (SMEs) to identify and refine data requirements.
- Provide guidance to convert requirements into design and migration steps.
- Working with customer SME's and senior leadership to ensure systems requirements are met.
- Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications.
- Fosters a customer-focused environment.
- Communicates effectively through presentations to a wide variety of audiences at all organizational levels.
- Eliminates obstacles, gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results.
- Displays and lives collaborative leadership by inviting varied perspectives to discussions.
- Good problem solver and out of the box thinker
- Familiarity with systems integration utilizing web services and other web-based technologies.
- Experience as a Business Architect for development and implementation projects
- Experience performing ServiceNow analysis, architecture, and application development or similar responsibility.
- Hands-on experience with ServiceNow components, such as Predictive Intelligence, Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc.
- Experience in performing and advising on change management.
- Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production.
- Proficient in JavaScript, HTML, CSS, XML
Responsibilities include, but are not limited to the duties listed below
Education, Requirements and Qualifications
