Country Program Coordinator -OHA

Overview

Credence Management Solutions employs hard-working, passionate individuals who bring innovation, accountability, and a growth mindset to the many missions we support across the US Federal Government. Employee empowerment is part of the fabric of our corporate culture through which we emphasize opportunity, recognition, reward, and retention. At Credence, we follow the principles of servant leadership and believe that serving and supporting others is critical to both our individual and collective achievements. We have only one measure of success. Yours.

We are hiring for positions under the Global Health Training, Advisory, Support Contract (GHTASC) in support of the U.S. Agency for International Development (USAID) Bureau for Global Health (GH). These roles deliver institutional support services in a wide range of technical areas at the junior, mid-, senior, and expert levels.

We are a diverse, enthusiastic family of subject matter experts, business professionals, and practitioners who all share a common goal of providing excellent services to our government customers. If you want to work in a dynamic and fast-growing environment with highly motivated colleagues, then Credence is the right place for you!

Credence Management Solutions is seeking a Country Program Coordinator. See below for more information on this exciting opportunity and apply to join Credence today!

Position Summary

The Country Program Coordinator will primarily support the USAID Office of HIV/AIDS (OHA), Strategic Coordination and Communication Division as a Credence Institutional Support Contractor (ISC).

The U.S. Government (USG) has made the fight against HIV/AIDS a top priority, not only for humanitarian reasons, but because the HIV/AIDS crisis threatens the prosperity, stability, and development of nations around the world. USAID has been, and continues to be, at the forefront of the USG response in the fight against the HIV/AIDS pandemic, funding over $25 billion in activities since the inception of its international HIV/AIDS program in 1986, with programs in nearly 100 countries worldwide. The President’s Emergency Plan for AIDS Relief (PEPFAR), launched in 2004, is the largest commitment ever by any nation for an international health initiative dedicated to a single disease.

USAID’s Bureau for Global Health, Office of HIV/AIDS (GH/OHA) is the center of HIV/AIDS technical leadership for USAID and has primary responsibility for the Agency’s HIV/AIDS program. Within OHA, the Strategic Coordination and Communication (SCC) Division provides technical, managerial and programmatic expertise to help the Agency and its overseas Missions develop programs that respond to USG, USAID, and Congressional policy and budget priorities and incorporate innovations, best practices, and lessons learned. 

The Regional Advisors (RA) Branch within SCC serves as the principal point of contact between USAID headquarters and overseas Missions in implementing HIV/AIDS programs and advancing PEPFAR goals. The Branch provides OHA, GH, and the Department of State’s Office of the Global AIDS Coordinator (S/GAC) with a ‘big picture’ view of HIV/AIDS programs, providing technical guidance and program recommendations based on evidence and best practices gleaned from the range of programs supported in order to promote innovation, cost-efficiency and effectiveness.

Within the RA Branch, the Country Program Coordinator (CPC) provides ongoing support and coordination for PEPFAR’s country operational units and regional programs. The CPC advances USAID field teams’ achievement of PEPFAR targets, ensures accountability of USAID programming to S/GAC, and advances overseas Missions’ progress toward meeting USAID’s journey to self-reliance goals.

The role of the CPC will complement the more senior, technical role of GH/OHA’s Senior Country Associates (SCAs) as well as other Technical Advisors in the office. Currently, OHA’s Senior Country Associates are responsible for engaging with S/GAC Chairs in each country. SCAs not only provide technical guidance to a particular country, but also provide technical assistance across the OHA portfolio and inter-agency in their specific area of expertise. OHA also has Strategic Information, Local Partner Transition, budget, expenditure reporting and other technical advisors assigned to each country.  The CPC will coordinate closely with these subject area experts and ensure their efficient and effective communication with Missions. The CPC will work closely on a daily basis with the Chief, RA Branch, and performs the following major duties.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Responsibilities

The Country Program Coordinator is responsible for the following:

Coordination and Communication:

• Develops in-depth knowledge of USAID/PEPFAR programming and performance in assigned country(ies) and/or region and reports emerging issues on a continual basis.
• Facilitates effective communication between USAID overseas Missions and field teams, GH/OHA, and Agency leadership. Assists in the development of monthly briefers for GH/OHA senior management to ensure ongoing awareness of USAID’s challenges and successes in meeting PEPFAR and OHA goals.
• Coordinates special analyses in consultation with OHA experts and assist in the preparation of routine and special reports, presentations, speeches and briefings on developments in the country/countries/region(s) as required by field teams and/or headquarters staff.
• Liaises closely with OHA technical experts, budget analysts, costing advisors, strategic information advisors, and program managers to organize and coordinate OHA support for field teams and ensure adequate staffing coverage.
• Ensures assistance is provided to overseas Missions in support of Country Operational Plan/Operational Plan (COP/OP) development and reviews.
• Liaises with regional bureaus and with OHA support team members to support communication with the field, collect up-to-date information on HIV/AIDS programs/results and maintain regional and country files.
• Coordinates regular communication between SCAs and Deputy Principals with PEPFAR Program Managers at S/GAC as well as multilateral partner contacts in order to stay abreast of country-specific issues and actions needed at the HQ level.
• Serves as a communication liaison between USAID HQ and Field, ensuring that overseas Missions’ technical assistance needs are met.

Monitoring of Partner Performance and USAID Achievement:

• With oversight from OHA’s SIEI Advisors, supports analysis of countries’/region’s performance against targets through PEPFAR’s Monitoring, Evaluation and Reporting system and maintains comprehensive understanding of latest epidemiologic data in country.
• Supports Strategic Information Advisors in coordinating with field teams to ensure SI needs are documented, assessed, and met.
• Under leadership of project A/CORs, assist in review of implementing partner work plans in coordination with Technical POCs, Activity Managers, and other subject area experts.
• Facilitates regional and in-country program implementation by working with the other OHA divisions and helping to ensure timely, appropriate technical support from centrally managed projects.
• Supports field teams to develop and monitor partner improvement plans when needed.
• Provides TDY support to overseas Missions, as requested.

Financial Tracking and Expenditure Reporting:

• Assists in the tracking of obligation/outlay reporting at the Mission/operating unit level, flagging issues for attention of field staff and coordination of support from OHA budget analysts when needed.
• With oversight from technical experts, assist in the review, documentation, and follow up related to partner-level Expenditure Reporting alongside other data in country to identify trends in performance.
• Assists field teams to develop Operational Plan Updates to approved budget levels when needed and facilitates approval through S/GAC.

Support for USAID’s Transition to Local Partners:

• Closely supports field teams and OHA’s Local Partner Initiative Team to track progress, coordinate Technical Assistance and procurement actions.
• With oversight from OHA’s Local Partner Initiative Team, provides updates to GH/OHA and Agency leadership on challenges and successes in countries’/region’s progress toward local partner transition goals.

Field Procurement and Planning Support:

• Assists in tracking of procurement processes in country and facilitates support when needed to avoid gaps between partners.
• Liaises with USAID’s Office of Acquisition and Assistance (OAA), GH’s Office of Policy, Programs, and Planning (GH/PPP), and Project Design Teams in country to streamline procurement processes.
• Provides virtual or in-country support as appropriate in supporting the design of HIV/AIDS strategies, implementation plans and monitoring, evaluation and reporting systems, with oversight from OHA’s Technical and SI Advisors.
• Assists with strategic planning activities for GH/OHA, including developing annual documents (e.g., Operational Plan, Congressional Budget Justification, Bureau Operating Plan and Budget Submission, Annual Program Statement, Performance Plan and Report, Mission Strategic Plan, Partnership Framework, COP, etc.) for the HIV/AIDS components of regional and country programs.
• Assists in the formulation, administration, and analysis of OHA budget and procurement planning processes and documents necessary for effective implementation of and reporting on HIV/AIDS resources.
• Participate in professional continuing education, skills training and professional meetings to enhance relevant technical skills and career development.
• Complete and execute an Individual Learning and Training Plan and Annual Work Plan.

Qualifications

• Master’s degree and 4 years, Bachelor’s degree and 6 years, Associate’s and 8 years, or High School and 10 years of professional experience
• Experience in program planning, management, and implementation, including experience in international or resource-poor settings and experience with HIV/AIDS programs.
• High degree of judgment, maturity, ingenuity and originality to interpret strategy, analyze, develop and present work and to monitor and evaluate implementation of programs.
• Demonstrated leadership and group facilitation skills.
• Demonstrated experience working with a wide range of development partners, including multilateral and bilateral donors as well as private foundations and civil society.
• Demonstrated knowledge of internal processes within USG and other health sector development partners (e.g., thematic priorities, decision-making mechanisms, and preferred funding channels).
• Experience with global health partnerships and disease-specific initiatives.
• Strong interpersonal communication and written and oral communication skills, and the ability to work with diverse teams.
• Strong teamwork, multi-stakeholder collaboration and management skills.
• Ability to read, analyze, and interpret general business periodicals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public is required.
• Experience with summarizing and assessing large sets of data and presenting summary briefing material to senior-level staff.
• Proficiency with Microsoft Office, Google, and other standard office systems.
• Ability to speak French is desirable.
• Country-specific experience with programs receiving PEPFAR funding is desired.
• Experience with Country Operational Plans and PEPFAR Oversight and Accountability Review Team (POART) reviews is desired.
• Ability to travel internationally.
• US citizenship or US permanent residence with the ability to obtain and maintain Facility Access required.

Competencies/Performance Criterion

• Innovation: Employee takes initiative to propose new ideas/approaches, and demonstrates ability to find new and better ways to accomplish work.
• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to Organization policies and procedures.
• Interpersonal Skills: Employee demonstrates ability to work in cooperation with others and communicate effectively with co-workers, supervisors, subordinates, clients and other outside contacts.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the Organization.

Full salary range for this position is: $74,620.00 to $117,260.00 per year with the starting salary determined based on candidate’s knowledge, skills, experience, and education, in addition to budget availability.

Application Information

Prior to submitting your application your resume must include relevant paid and non-paid experience showing dates held with month, year and hours worked per week for each position. Please ensure that all relevant experience and education is documented on your resume. There is no limitation to resume length; updates to resumes will not be accepted during the interview and selection process.

Salary : $25 - $74,620