Product Solutions Manager

Position Title: Product Solutions Manager

Reports To: Director of Client Management

Supervises: Product Solutions Team (e.g., Product Specialists, Analysts)

FLSA Status: Exempt

Shift: Day

Work Location: On-site in Lake Mary, FL

Position Overview:

The Product Solutions Manager is responsible for leading the Product Solutions team to deliver innovative and effective product solutions that meet customer needs and drive business growth. This role involves overseeing the development, implementation, and optimization of product strategies, collaborating with cross-functional teams, and ensuring alignment with the company’s strategic objectives. The Manager will leverage industry expertise and market insights to guide product solutions and enhance customer satisfaction.

Essential Duties and Responsibilities:

The essential duties of the position include the following, and other duties may be assigned.

• Product Strategy and Development: Develop and execute product strategies that align with the company's vision and market demands. Lead the design, development, and launch of new product solutions, ensuring they meet quality standards and customer expectations. Collaborate with product development teams to define product requirements, features, and specifications.
• Team Leadership and Management: Manage and mentor the Product Solutions team, providing guidance, support, and professional development opportunities. Oversee team performance, set clear goals, and conduct regular performance evaluations. Foster a collaborative and high-performing team environment.
• Market and Customer Analysis: Conduct market research and analysis to identify trends, opportunities, and competitive landscape. Gather and analyze customer feedback to inform product improvements and innovations. Develop customer personas and use cases to ensure product solutions address real-world needs.
• Cross-Functional Collaboration: Work closely with Sales, Marketing, and Engineering teams to align product solutions with business objectives. Facilitate communication and collaboration between departments to ensure successful product launches and ongoing support. Act as a liaison between internal stakeholders and external customers.
• Product Optimization and Performance: Monitor and evaluate the performance of product solutions, using metrics and data to drive improvements. Implement strategies to enhance product functionality, user experience, and overall effectiveness. Manage product lifecycle from inception to retirement, including updates and enhancements.
• Project Management: Lead and manage product-related projects, ensuring timely delivery and adherence to budget. Develop project plans, allocate resources, and track progress to achieve project milestones. Address and resolve project issues and risks as they arise.
• Reporting and Documentation: Prepare and present reports on product performance, market trends, and team activities to senior management. Maintain comprehensive documentation of product solutions, including specifications, user guides, and training materials. Ensure all product-related documentation is accurate and up-to-date.
• Customer Engagement and Support: Engage with key customers to understand their needs and gather insights for product development. Provide support and guidance to customers regarding product solutions, addressing any issues or concerns. Develop and maintain strong relationships with key stakeholders and partners.
• Supervisory Responsibilities: Product Solutions Team (e.g., Product Specialists, Analysts)

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree in Business, Marketing, Engineering, or a related field; Master’s degree preferred. Minimum of 5-7 years of experience in product management, product development, or a related role, with at least 3 years in a managerial capacity. Proven track record of successful product management and team leadership. Strong understanding of market trends, customer needs, and competitive landscape. Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Proficiency in product management tools and software. Ability to manage multiple projects and priorities effectively. Exceptional communication and interpersonal skills. Experience with Agile or other project management methodologies is a plus.

Language Ability:

Excellent verbal and written communication skills. Ability to create clear and compelling reports, presentations, and product documentation. Capable of engaging with stakeholders at all levels of the organization and with external partners.

Math Ability:

Proficient in analyzing data and metrics related to product performance. Ability to perform financial analysis, including budgeting and forecasting for product initiatives.

Reasoning Ability:

Strong analytical and strategic thinking skills. Ability to develop innovative solutions and make data-driven decisions. Expertise in identifying market opportunities and addressing complex business challenges.

Computer Skills:

Proficiency in product management tools (e.g., Jira, Confluence), data analysis and visualization (Excel, Tableau, Power BI), and CRM/ERP systems (Salesforce, HubSpot). Skilled in project management software (Asana, Trello), collaboration tools (Teams), and Microsoft Office Suite. Basic knowledge of SQL, APIs, and cloud platforms is a plus.

Certificates and Licenses:

Professional certifications related to product management (e.g., Certified Scrum Product Owner, Product Management Professional) are a plus.

Travel:

Occasional travel may be required for customer meetings, industry events, or team collaboration.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A typical, climate-controlled office environment exists. The worker is not substantially exposed to adverse environmental conditions.

Management Expectations:

• Demonstrate Expertise: Serve as the foremost Subject Matter Expert (SME) within the department, possessing extensive knowledge and proficiency in the relevant field.
• Lead Team Effectively: Direct and supervise a team of employees, providing training, guidance, and support to ensure the team achieves departmental objectives. Lead and guide the team while fostering a positive and productive work environment.
• Manage Operations Efficiently: Oversee day-to-day operations and workflow, including prioritizing tasks, resolving escalations, allocating resources, managing time and attendance, overseeing payroll, and facilitating departmental onboarding and training.
• Evaluate Performance Regularly: Monitor and assess team performance on a regular basis, offering constructive feedback, coaching, and conducting performance reviews to drive continuous improvement. Set clear goals and establish performance metrics to measure success.
• Collaborate Strategically: Collaborate with senior management and cross- functional teams to develop and implement strategies, policies, and initiatives that contribute to organizational growth and success.
• Ensure Effective People Management: Execute consistent and effective practices in recruiting, onboarding, professional development, succession planning, performance management, and retention.
• Promote Positive Work Environment: Cultivate a positive work environment by fostering collaboration, communication, and teamwork among team members. Address departmental issues, resolve urgent matters, and lead efforts in conflict resolution.

ISM and Privacy Statement:

• Data Handling in Product Development: Ensure that products are developed with privacy by design, incorporating necessary data protections from the beginning.
• Data Minimization: Limit data collection to what is necessary for product functionality and ensure proper anonymization or pseudonymization of personal data where possible.
• Privacy Risk Management: Conduct risk assessments related to data privacy and security for new product features or business solutions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Commission pay

Schedule:

• Day shift
• Evening shift

Work Location: In person