What are the responsibilities and job description for the Tech support - Bilingual(English/Korean) position at Credible?
Company Description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
All your information will be kept confidential according to EEO guidelines.
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Troubleshooting and resolve hardware, software and network problems
- Document procedures, FAQs, and inventory of assets
- Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
- Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
- Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
- Company Security program administrator
- Company VPN administrator
- Company IT policy creation
- VIP support, Business travelers support
- IT server room cleanup and follow up all kind of issue in IT room
- Network issue checkup and cooperation with Network team
- File server issue checkup and cooperation with Server team
- Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
- Excellent problem-solving, communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Android mobile in corporation experience is a plus
- Strong understanding of MES system is a plus
- Must be willing to travel up to 10 % of time
- Bilingual (Korean) highly preferred
All your information will be kept confidential according to EEO guidelines.
- NO C2C******
