What are the responsibilities and job description for the Infrastructure Engineering Manager I position at Credit Acceptance Corporation?

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

As an Infrastructure Engineering Manager I, you will lead a team responsible for the day-to-day operations, maintenance, and optimization of compute, storage, backup, and virtualization infrastructure. You will ensure the systems are reliable, secure, and aligned with organizational goals while fostering team development, executing infrastructure roadmaps, and driving operational excellence.

Outcomes and Activities :

This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
Provide team members with clear work objectives and foster a high-performing team through goal setting, regular feedback, and career development opportunities.
Analyze infrastructure performance trends, identify areas for improvement, and implement solutions for scalability and optimization.
Manages OEM & Value-Added Partner relationships
Supports the management of contract negotiations, licensing, subscription, and maintenance agreements for all platforms and solutions under the Systems Engineering Domain. Maintains awareness of contract timelines and ensures timely coordination with relevant stakeholders for renewals or updates.
Effectively communicates issues / updates regarding the compute, storage, back-up and virtualization infrastructure.
Participates in development, implementation, and maintenance of strategic short- and long-range planning for compute, storage, back-up and virtualization infrastructure
Helps to define best practices for use by the team
Provide training, mentoring and coaching for new and existing employees
Develop and maintain documentation for processes and procedures
Owns Infrastructure performance monitoring and tuning tools
Develops solutions using High availability and disaster recovery strategies
Lead problem resolution, root cause analysis, and post-incident reviews to implement preventative measures and improve system resilience.
Manages data backup and recovery across the organization.
Manages appropriate project prioritization of multiple projects
Determine needed resources and establish overall project plans and outlines.
Define, document, and present business and system processes & requirements.
Act as the first point of escalation for Systems Engineering OnCall related activities

Competencies : The following items detail how you will be successful in this role.

Customer Empathy : Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.

Engineering Excellence : Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.

One Team : A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.

Owner’s Mindset : Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements :

Bachelor’s Degree in CIS, CS, or related or equivalent work experience.

5 years of relevant senior level experience in systems engineering with technologies such as VMware, Cisco / Dell Server hardware, SAN and NAS platforms and fabrics, Tape / Disk / Replication backup platforms, and firm understanding of enterprise OS environments including Windows and Linux.

Minimum of 3 years’ experience leading engineering teams, including some experience with conflict resolution, setting and enforcing performance expectations, mentoring and career guidance

Working experience in technical leadership, capable of providing mentorship, cross-functional project execution, collaborating on and executing technical vision and strategy

Experience with managing, coaching and providing guidance to developers and engineers.

Experiencing managing systems across multiple data centers

Expected to work hours coinciding with team core hours (Eastern Time Zone)

Experience in financial services is a plus

Preferred :

Some experience working with Agile and DevOps practices.

Some experience working with Automation tools such as Aria, Ansible Automation Platform, Terraform, and GIT.

Some experience with containers / Kubernetes, container orchestration, security, and administration.

Knowledge and Skills :

Demonstrated ability to think strategically and creatively, to anticipate technology trends, and to transfer that thinking into cogent plans for a medium sized, complex environment.

Demonstrated leadership and consensus-building skills in a collaborative work environment.

Ability to interact effectively with a diverse range of individuals.

Organized, with an ability to multi-task and prioritize multiple requests

Work with a high sense of urgency to accomplish tasks within deadlines

Demonstrate exceptional customer service skills

Demonstrate problem-solving skills and make quick decisions

Assertive but always diplomatic

Self-driven, motivated to help, and able to perform in a team environment

Detail orientated and highly organized

Target Compensation : A competitive base salary range from $103,860 - $152,328. This position is eligible for an annual variable bonus of cash and equity, between 10-20%.

INDENGLP

LI-Remote

Benefits

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical / dental / vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values :

To be successful in this role, Team Members need to be :

Positive by maintaining resiliency and focusing on solutions

Respectful by collaborating and actively listening

Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions

Direct by effectively communicating and conveying courage

Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must :

Identify the Right People by recognizing top talent

Set Clear Expectations by managing change and directing others

Train team members and focus on developing talent

Performance Manage by ensuring accountability and driving results

Create the Right Environment by establishing trust and managing conflict

Maintain the Right Number of team members needed to build an effective team

Expectations :

Remain compliant with our policies processes and legal guidelines

All other duties as assigned

Attendance as required by department

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S .

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents : Please click

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for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.

Salary : $103,860 - $152,328

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