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Call Center- Debt Collector Agent

Credit Control LLC
Tampa, FL Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 4/26/2025

Job Description

Job Description

Salary : $16.00 - $18.00

Wouldnt it be great to build your career at a growing company recognized 5 years in a row from 2019 to 2024 as the winner of Best Places to Work in Collections? At Credit Control, we know without a doubt that our driven, dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.

PAID TRAINING EXCELLENT BENEFITS A COMPETITIVE PAY STRUCTURE BONUSES AND INCENTIVES

At Credit Control, we invest in you! The atmosphere here values opportunities for growth, development, and internal promotion. We are currently looking for a full-time Debt Collection / Collections Representative with experience in account receivables, sales, customer service, or debt collection. We offer industry-leading bonus structures and benefits!

Job description

Collections Representative Responsibilities :

  • Handle inbound and outbound calls for past-due accounts.
  • Keeping track of all accounts in your route
  • Negotiate outstanding debts.
  • Planning a course of action to recover outstanding payments.
  • Handle questions and complaints.
  • Adhere to all local, state, and federal laws governing the debt collection industry.

Collections Representative Qualifications :

  • Excellent written and verbal communication skills.
  • Ability to prioritize and multitask.
  • Basic math and computer literacy skills.
  • Professionalism and the ability to build rapport with consumers.
  • Foster teamwork and cooperation.
  • Preferred - previous experience in debt collection, outbound call center, telemarketing, or other related fields.
  • Successfully pass a background check.

    • Job Type : Full-time

    Salary : 16.00 -18.00 hourly

    Collections Representative Compensation :

  • Individual & Team bonuses and incentives, up to $5,000 each month!
  • Additional quarterly, bi-annual, and annual Incentives
  • Additional retention and referral bonuses
  • A comprehensive paid training program

    • Benefits :

  • Medical Insurance (United Health Care)
  • Dental Coverage (Guardian)
  • Vision Plan (Davis Vision)
  • 401K Retirement Plans (John Hancock - Credit Control matches 50% of the first 4%)
  • Voluntary Life Short Term / Long Term Disability Coverage
  • Paid Vacation, Personal, Bereavement, and Holidays
  • Referral program

    • Physical setting :

  • Call center.

    • Schedule :

  • 8-hour shift
  • Monday to Friday

    • Supplemental pay types :

  • Bonus pay.

    • Ability to commute / relocate :

  • Tampa, FL 33626 : Reliably commute or planning to relocate before starting work (Required)

    • Application Question(s) :

  • Are you willing to undergo a background check, in accordance with local law and regulations?

    • Education :

  • High school or equivalent (Preferred)

    • Experience :

  • collection : 1 year (Preferred)

    • Benefits include :

  • Medical / Dental / Vision
  • Life Insurance
  • Paid Time Off
  • Paid Vacation Time
  • Paid Holidays
  • Paid Bereavement
  • Paid Training
  • 401k with company match
  • Annual Retention Bonus
  • Professional Development Grant Program
  • Employee Assistance Program
  • Ongoing Contests & Prizes
  • Annual Company Events
  • Company Referral Program
  • ADP Lifemart Employee Discounts

    • Weekly day range :

  • Monday to Friday
  • No weekends

    • Work setting :

  • Call center.
  • In-Office

    • Work Location : In person

    Salary : $16 - $18

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