Operations Analyst

Company

Credit Genie’s mission is to help users take control of their finances, by offering cash advances between paydays, and by providing financial insights into spending habits. Having empowered over 1 Million customers to budget wisely, evade overdraft fees, and minimize credit card payments, we're on an ambitious journey. Our vision is rooted in a world where financial access is universal, and personal financial goals are within reach.

This position will primarily be on-site, at our headquarters in Plymouth Meeting, PA.

Overview

We are seeking an Operations Analyst to join our dynamic team at Credit Genie. In this role, you will play a crucial part in optimizing operations performance, supporting our credit card program, and driving continuous improvements across multiple functions.

Your expertise in analytics, problem-solving, and cross-departmental collaboration will directly contribute to the seamless day-to-day management of operations and the ongoing success of our emerging credit card program. This is a fantastic opportunity for a detail-oriented professional who thrives in a fast-paced, results-driven environment.

Key Responsibilities

• Coordinate activities to manage Credit Card: Work closely with Lead Bank, Analytics, Finance, and Product to manage needs of the credit card program.
• Monitor and optimize operations performance: Regularly analyze operational data, track KPIs, and provide actionable insights that drive continuous improvement and operational efficiency.
• Knowledge base content writing: Develop and maintain clear, up-to-date knowledge base articles to enhance team and customer understanding of processes, policies, and FAQs.
• Policies and Procedures (P&P) writing: Draft, revise, and maintain operational procedures to ensure clarity and alignment across teams. Support training initiatives to ensure team members are knowledgeable and effective.
• Quality management: Implement and monitor quality assurance processes to maintain high standards of service delivery, ensuring all operations meet regulatory and performance expectations.
• Monitor Trustpilot and similar platforms: Oversee customer feedback on Trustpilot and other review platforms, ensuring prompt responses and contributing to reputation management.
• KPI performance monitoring and ad hoc analysis: Track operational KPIs, work with the analytics team to conduct deep-dive analyses, and identify areas for improvement to ensure customer satisfaction and business growth.
• Testing and validation: Participate in the testing of new systems, processes, and tools to ensure they align with operational goals and perform as expected before full-scale implementation.
• Coordinating issues remediation and documentation: Take charge of managing operational issues, coordinating response teams, and documenting resolutions to prevent future incidents. Provide clear communication throughout the process.
• Business Continuity Planning (BCP) and disaster management: Contribute to the development, implementation, and regular testing of BCP strategies to ensure operational resilience in the event of disruptions.
• Support back-office operations: Handle essential back-office tasks that fall outside the scope of the current team’s expertise, ensuring that all operational functions are supported and efficient.
  
  

Professional Qualifications

• Bachelor's degree in Business, Operations, Finance, or a related field.
• 2 years of experience in operations analysis, business operations, or a similar role.
• Strong proficiency in data analytics, reporting, and performance metrics.
• Proven experience in back-office operations, including supporting day-to-day business functions.
• Experience working with cross-functional teams, particularly in areas like finance, analytics, and product development.
• Strong problem-solving abilities, with experience managing incidents and driving process improvements.
• Excellent organizational skills, attention to detail, and the ability to handle multiple tasks and deadlines.
• Effective communication skills, with the ability to work collaboratively across teams and departments.
• Knowledge of credit card operations and financial services is a plus but not required.
  
  

Benefits & Perks

• Starting on day one, 100% coverage of Medical, Dental, and Vision for you and your dependents, with zero out-of-pocket costs
• 401k with a 2.5% match with immediate vesting
• Equity in the form of stock options
• Free breakfast, lunch, and dinner for onsite employees
• Flexible working arrangements
• Flexible PTO and Sick leave
• Monthly Fitness Reimbursement
• Quarterly Fitness Challenge & Prizes
• Monthly in-office chair massages
  
  

Credit Genie is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.