What are the responsibilities and job description for the Junior Advisor - ITM position at Credit Human?
We are seeking a Junior Advisor - ITM for the Interactive Teller Machine Systems Department.
The purpose of this role is to grow, manage and preserve trusted member relationships. To increase revenue, member retention, new member acquisition, and ensure loyalty by actively listening, engaging, and understanding the needs and life stories of Credit Human current and future members. To make Credit Human the desired choice for members financial needs. The Member Relations Advisor will be the ITM video face of Credit Human. The person in this role, through a differentiated customer experience, will articulate in actions and words, Credit Human's mission, values, and responsibility to the people and communities it serves.
If you have customer service experience, you should apply right away!
Highlights:
- Expressing a sincere empathy for our members
- Displaying a deep passion for helping our members thrive
- Using the appropriate tools available to them, develops and manages member relationships to increase member loyalty and product awareness
- Cultivates relationships with FHC team members with whom they interact
- Performs regular self-audits and reports results to management
- Cultivates relationships with internal business units to obtain immediate feedback in respective areas of expertise
Experience:
Required
- Experience with cash handling, general ledger accounting, and account administration
- 2 to 3 years of customer service experience
Preferred
- Banking experience
Education:
Required
- High school diploma or equivalent
Preferred
- Some college
Skills & Knowledge:
Required
- Excellent interpersonal and communication skills (oral and written), must have a pleasant personality
- Practices attentive and active listening, establishes and maintains effective relationships with Credit Human members
- Excellent inquiry skills and a deep desire to help others with their financial health
- Deep knowledge of branch and teller operations processes
- Strong written communication skills
- Deep knowledge of financial service products and services
- Able to demonstrate mastery of Service Excellence
- Able to demonstrate mastery of Maximizing Member Relationships
- Dependable and punctual and able to retain confidential information
- Relates well to all kinds of people and can build constructive and effective relationships
- Excellent and attentive listening skills
- Intellectually curious, rigorous, hard-working, and a good business intuition
- Ability to organize and prioritize workload
- Willingness to take on any tasks with flexibility and creativity
- Experience with all Microsoft Office applications
Preferred
- Episys and/or Teller Enterprise Experience
- Bilingual (English/Spanish)
Schedule: Available for rotating shifts Monday - Friday from 6:30am to 7:30pm and rotating Saturdays 8:30am to 2:30pm (anticipate begin scheduled 2 Saturdays per month)
Level of Work: 1B
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
