What are the responsibilities and job description for the Technical Trainer position at Credit Human?
We are seeking a Technical Trainer for the Member Operations Training and Development Department.
The purpose of this role is to design, develop and implement technical training to ensure our employees have the knowledge, skills and resources needed to provide a consistent member experience that delivers on Credit Human’s mission and brand promise. The focus of this work is on delivering training solutions to our employees that help them masterfully navigate the technical and operational aspects of their roles, supporting the work of translating member needs into actionable solutions, providing sensible advice, deepening member relationships and ultimately, guiding members to financial health.
If you have over 3 years of member-facing work and training experience, you should apply right away!
Highlights:
- Deliver instructor-led, as well as synchronous and asynchronous online training, using microlearning technology, eLearning authoring tools and remote meeting technology (e.g. WebEx) as needed
- Develop, maintain and evaluate compelling curriculum and activities that cultivate service, operational and technical skill development, equipping our employees to serve members with consistency, proficiency and accuracy
- Measure and report training results, obtaining member experience insights and observing employee skill development in an effort to make continuous improvements to training curriculum and delivery methods
- Develop, monitor, update and continuously improve technical training materials, including facilitator guides, participant guides, presentations, activities and course handouts
- Develop and maintain up-to-date knowledge on technology used within Member Operations
Experience:
Required
- 3 years training experience or 3 years of experience doing member-facing work at Credit Human
Preferred
- Instructional design experience within a financial institution
- Technical training experience within a financial institution
Education:
Required
- High School Diploma
Preferred
- Bachelor’s degree
Licenses & Certifications:
Preferred
- Training certifications
Skills & Knowledge:
Required
- Strong facilitation skills with the ability to engage an audience and promote the transfer of learning
- Knowledge of instructional design concepts and adult learning principles
- Excellent communication skills including written, verbal, and visual
- Aptitude for learning and embracing new technology
- Ability to communicate and create trust with team members and all divisions of the organization
Preferred
- Experience with Camtasia, Adobe Creative Cloud, and Vyond
Schedule: Monday-Friday, 8:30 am-5:30 pm
Level of Work: 2B
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.