What are the responsibilities and job description for the Business Operations and Strategy Manager position at Credit Karma?
The BizOps team plays a pivotal role in this mission and solves some of Credit Karma's most important business problems. BizOps leads are embedded within our verticals and collaborate with a cross-functional team to lead strategic initiatives that have a direct impact on our business. We drive operational discipline and clarity on performance to make verticals & Credit Karma successful at achieving our objectives. We are a team of highly-collaborative individuals that strive to enable financial progress for all of our members.
We’re looking for a Manager to partner with the General Manager of one of our verticals.
What you’ll do:
- Serve as a thought partner and sounding board to the General Manager to help them drive data-driven decisions
- Lead strategic projects and operationalize them to move the business forward
- Serve as the connective tissue of a cross-functional Vertical Core Team to enable it to function effectively:
- Own the forum for discussion of the highest priority topics and for decision-making
- Develop cross-functional plans that tie together various work-streams & track progress
- Track and measure performance of key cross-functional initiatives: establish and monitor KPIs and develop operational dashboards
- Drive cross-functional clarity on under- and over-performance
- Lead strategic planning and provide independent perspective on viability of plans to achieve goals, as well as on resource prioritization and allocation
- Identify opportunities to leverage the platform, other verticals, strategic partnerships and acquisitions to grow the business
- Collaborate with the team and leverage data to inform, develop, and iterate on business strategy
- Manage key communication and materials for the Executive Committee and company leadership
What’s great about it:
- You’ll serve as an influential sounding board for vertical leadership and drive discipline to decision-making
- You’ll get to solve highly analytical problems and have a direct impact on the future of the Credit Karma product
- Your work will help us design better products, improve user experience, and inform overall business performance
- You’ll have exposure to and a voice at all levels of management
- The role is highly cross-functional, which means you get to work with Product, Business Development, Marketing, Data Science, Financial Planning & Analysis, Corporate Development, and Engineering
- You'll get to join a substantial business line and have an outsized impact on its long-term trajectory
Minimum Basic Requirement:
- 5 years of total work experience, 2 years of which in management consulting, investment banking, business operations, corporate strategy or finance
- BA/BS degree from an accredited college or university
Preferred Qualifications:
- Strong analytical chops and ability to problem-solve and understand key drivers of the business
- Executive presence with the ability to develop a strong point of view on strategic priorities based on internal and external data
- Excels in ambiguous environments: an ability to drive complex projects and develop processes with minimal guidance and oversight
- Strong communication and presentation skills with ability to articulate, present and debate recommendations with all levels of management
- Proactive and passionate self-starting general athlete with bias towards action and constant prioritization
- Strong preference for background in management consulting or related field
- Prior experience in financial services, payments or financial technology
- MBA preferred
Benefits at Credit Karma includes:
- Medical and Dental Coverage
- Retirement Plan
- Commuter Benefits
- Wellness perks
- Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
- Education Perks
- Paid Gift Week in December
