What are the responsibilities and job description for the Fraud Operations - Financial Crimes Specialist III position at Credit One Bank?
Description
Position Summary
Credit One Bank is looking for a Financial Crimes Specialist, reporting directly to the respective Fraud Supervisor / Manager, who will resolve critical issues as they are presented by various legal, regulatory, and governmental agencies or identified within the Banks monitoring process.
The applicant must possess a working knowledge of Account maintenance systems and relevant external industry systems including Credit Bureaus, regulatory agencies, payment platforms, and online verification platforms. A strong working knowledge of Credit Card products / services and applicable Regulations ensuring adherence is required.
Summary of Essential Job Functions
- Follow highly Regulatory processes on Card Member accounts with a high level of accuracy.
- Utilize attention to detail for future state projects providing intellectual insight and feedback.
- Focus on processes and findings used to investigate and evaluate identified unusual activity.
- Review cases for compliance accuracy and service-oriented results worked by others.
- Perform root cause analysis and provide results to the various lines of business.
- Follow policies and procedures and use sound judgment in reviewing and responding through the appropriate channel.
- Communicate effectively; as multiple departments may be responsible for research, lines of communication must be maintained to bridge bifurcation.
- Collaborate with various levels of management to present proposed ideas and share feedback for improvement to agent performance and new product launch results.
- Communicate professionally with internal departments and external banking industry contacts.
- Participate actively in discussions with cross-leadership to review trends and actions for improvement.
- Manage escalated complaints while seeking amicable resolution.
- Dedicate yourself to become a Subject Matter Expert in all fraud matters involving / impacting the customer and business.
- Engage yourself in industry knowledge within and outside the Bank.
- Perform other duties as assigned.
Position Requirements
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers various credit card products for people in all financial life stages. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). Employees and the Bank may terminate the employment relationship at any time, with or without cause or notice. Please get in touch with the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
