Recovery Representative I

Description

Position Summary

Credit One Bank is looking for a Recovery Representative to analyze account status and determine appropriate action while following company policies and all applicable laws. This position will be primarily responsible for performing activities involving the recovery of accounts that have been charged-off. In addition to working charged-off accounts, you will assist cardmembers who have multiple accounts that range from 30 to 180 days delinquent, utilizing a service-based collections philosophy to create a great customer experience.

Summary Of Essential Job Functions

• Adherence to all Fair Debt Collections Practices Act (FDCPA) guidelines.
• Ability to establish and maintain a servicing approach to account management.
• Review and analyze the situation of each customer and recommend payment plans following company guidelines.
• Ability to learn how to effectively educate cardholders towards proper management of their account.
• Use experience and product knowledge to effectively overcome objections and resolve outstanding issues in a professional and controlled manner.
• Communicate the importance of maintaining credit and resolving delinquency.
• Perform other duties as assigned.
  
  

Position Requirements

• High School diploma or equivalent.
• Ability to work in a fast-paced environment and multi-task.
• Significant focus on team as well as individual achievement.
• Excellent communication, problem-solving, and project management skills.
• Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results.
• Demonstrate company core values of excellence, ownership, collaboration, and integrity.
• Competent with Word, Excel, PowerPoint, and Adobe Acrobat Pro.
  
  

Preferred (Not Required)

• Customer service: 1 year experience
• Collections: 1 year experience
  
  

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.