What are the responsibilities and job description for the Senior UX Designer - Digital Bank position at Credit One Bank?
DescriptionPosition Summary
As a member of the Digital Experience team, the Senior UX Designer will play a vital role in the production of Credit One Bank’s digital banking experiences across web (mobile / desktop) and native mobile apps (iOS / Android). This is a customer-centric, digital experience design role; working with business and functional leadership to understand customer experience challenges and identify opportunities to solve or enhance user journeys, product adoption, feature utilization, product / program performance and overall customer satisfaction.
Summary of Essential Job Functions :
Support end-to-end product design by working with product managers, analysts, SMEs, and researchers to identify customer and business needs, then translate them into engaging, simple, and intuitive understandable design solutions that enhance the product experienceWork independently, to create process or user flows, wireframes, and interaction models, resulting in low to high fidelity mockups and prototypes; continually soliciting feedback from others while remaining open to varying perspectives (knowing how and when to defend design decisions)Create Figma mockups and prototypes utilized for stakeholder review and UX testingPresent concepts and user flows to stakeholders; communicating concepts clearly and persuasively across varying levels of the organizationCollaborate with UX researchers to conduct usability tests to validate designsMaintain organized design files to ensure consistency across UI components and projects; document design decisions and provide dev-ready assets where applicableAdvocate for the customer through human-centered design methods; championing user and design centered product enhancements grounded in research and analysisNavigate conflict resolution within projects, teams and partner relationshipsBe a team player; take initiative and ownership of responsibilities, deadlines, and deliverablesPosition Requirements :
6 to 8 years of professional experience in a UX or UI design role with a portfolio showcasing expertise in UX and UI design for mobile and desktop web experiences; native app experience is a major plusBachelor's degree in a related field, or equivalent work experienceFamiliarity with design and prototyping tools, such as Adobe Products and FigmaFamiliarity with working and contributing to an established design systemStrong knowledge of usability and UI design principles, best practices; demonstrated understanding of designing intuitive site functionality, site architecture, user interfaces, and navigationExperience designing for cross channel experiencesPreferred Skills / Experience :
Team leadership & design mentorshipExperience using web analytics data to inform design decisionsFamiliarity with project management software (e.g., Jira, Confluence)Experience in the financial services industryCredit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
