What are the responsibilities and job description for the Collections Representative position at Credit Service Intl.?
We are seeking motivated and detail-oriented Collections Representatives to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from customers while maintaining positive relationships. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle sensitive situations with professionalism.
Key Responsibilities:
- Debt Collection: Contact customers via phone to collect overdue payments and resolve outstanding debts.
- Account Management: Maintain accurate records of communications and transactions in the company’s database.
- Customer Interaction: Provide exceptional service by addressing customer inquiries and resolving disputes regarding their accounts.
- Payment Arrangements: Negotiate payment plans with customers, ensuring compliance with company policies and procedures.
- Compliance: Adhere to all relevant laws and regulations related to debt collection, including the Fair Debt Collection Practices Act (FDCPA).
- Collaboration: Work closely with other departments to ensure smooth operations and resolve issues efficiently.
Qualifications:
- High school diploma or equivalent; additional education in finance or business is a plus.
- Proven experience in customer service, or a related field.
- Communication and negotiation skills.
- Ability to handle difficult conversations with empathy and professionalism.
- Detail-oriented with strong organizational skills.
What We Offer:
- Competitive base pay and commission structure.
- Comprehensive benefits package, including PTO.
- Opportunities for professional development and advancement.
- A supportive and collaborative work environment.
Application Process: Interested candidates are invited to submit their resume.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $17 - $18