BI-LINGUAL COLLECTION SPECIALIST

CALL CENTER BI-LINGUAL COLLECTION SPECIALIST - IN OFFICE - ONSITE

NO WEEKENDS! NO SECOND SHIFT! MONDAY - FRIDAY!

GROWING, PROFESSIONAL and FRIENDLY, team!

GENEROUS BENEFITS PACKAGE!

COMPENSATION PACKAGE consisting of BASE PAY PRODUCTION BONUS ATTENDANCE BONUS!

WE WILL TRAIN YOU!

CSII is currently seeking Bi-lingual Collections Specialist to join our team!

Credit Systems International, Inc. is seeking full-time, goal-oriented, and energetic Bi-lingual Collections Specialist to join our growing team in Fort Worth, TX. Bi-lingual Collections Specialist are responsible for communications via industry software with delinquent customer accounts in an attempt to collect payments and settle accounts, follow-up communications on promise to pay accounts, update and maintain consumer records and receive/process payments, while under the supervision of a Collections Supervisor.

As a Bi-lingual Collections Specialist with Credit Systems International, Inc. you must possess excellent negotiation, telephone communication skills and an inner drive to succeed. The Bi-lingual Collections Specialist will be provided the training and tools necessary to maintain compliance with policies, procedures and laws related to consumer collections.

Our Bi-lingual Collections Specialist work a full-time, 40 hours a week, on-site location in Fort Worth, TX
Bi-lingual Collections Specialist work a Monday – Friday Schedule

(Rarely evening /Saturday hours may be extended periodically throughout the year)

Bi-lingual Collections Specialist duties and responsibilities include:

• Working 200-300 calls/accounts per day
• Identify, evaluate, and resolve reasons for delinquency
• Negotiate account resolution
• Accurately record collection notes
• Operating a collections database in a Windows-based operating system
• Maintain company performance and productivity standards
• Maintains knowledge of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and other applicable
• Completing other tasks as assigned

Qualifications for Collections Specialists:

• Ability to thrive in a fast-paced, quota-driven, call center environment

• 1 year Customer Service - Preferred, but not required
• 40 wpm typing speed

• Bi-lingual - Required

• Goal oriented

• Commitment to excellent customer service

Exceptional benefits package includes:

âÂÂœ“ Annual Paid Vacation monthly Flex-Time accruals
âÂÂœ“ Paid Holidays

âÂÂœ“ Medical (90% Employer Paid) / Dental / Vision
âÂÂœ“ Employer paid Life Insurance
âÂÂœ“ Flex Spending Account
âÂÂœ“ 401k with generous employer match
âÂÂœ“ Casual dress code – Every day is “Casual Friday” unless periodically otherwise specified
âÂÂœ“ Wellness program
âÂÂœ“ Discount programs, monthly performance contest, prizes, drawings, and many additional rewards for a job well done!
âÂÂœ“ Positive and healthy work/life balance

Required Education: High school or equivalent

Credit Systems International, Inc.

Established in 1980, Credit Systems International, Inc. (CSII) is a nationally recognized Accounts Receivable Management firm headquartered in Fort Worth, Texas. CSII specializes in consumer centric collection solutions and continues to provide dependable recovery strategies for a multitude of industries with extensive experience in the healthcare, utility and governmental industries. As a member of ACA International, Inc., The Association of Credit and Collection Professionals, CSII places top priority on compliance and treating all people with respect and integrity while reaching top liquidations for all clients’ portfolios.

Credit Systems International, Inc provides Equal Employment Opportunity (EEOC) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.