Branch and Community Engagement Manager

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2024

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the fourth year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

• Get paid for NOT working 13 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
• Medical PPO insurance
• High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
• Dental & vision insurance (employee dental coverage 100% company paid)
• Life, AD&D, short and long-term disability insurance (100% company paid)
• 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.
  

The Job at a Glance

The Branch & Community Engagement Manager is responsible for the overall management of the credit union branch and building relationships within the community in which the branch resides. This individual will be the internal and external champion for the credit union's sales and service culture and will lead the continued enhancement of service delivery and operational process improvements related to branch operations. The Branch & Community Engagement Manager will manage organizational goals and service expectations for both retail and business banking needs and ensure each branch is compliant with all regulations and policies. Collaborates with senior management in the development of strategic plans to achieve the Credit Union's overall objectives.

A Typical Day

• Generate new business within branch market for deposit accounts, loans, and cash management.
• Develop and implement strategies to drive business growth and achieve branch targets.
• Develop and maintain banking relationships with potential and existing members.
• Monitor branch expenses to ensure budget adherence.
• Focus on team and self-development, leadership and management through training and ongoing communications.
• Manage the overall branch member experience focusing on new member growth and retention.
• Responsible for branch and staff performance
• Mentor and train team members on how to build relationships with members, educating them on products and services they could benefit from
• Remains cognizant of and adheres to Credit Union 1 policies and procedures, industry and banking norms.
• Promote positive working relationships while working with other departments to provide service that exceeds member expectations and consistency in processes for the membership and staff.
• Perform other duties and assist other employees as needed or as assigned.
• Promote CU1's core values of Be Great, Be Engaged, Be Open, Be Nice.
• COMMUNITY ENGAGEMENT
• Attend community and specific industry forums, conferences, and meetings in order to broaden relationship networks, referral sources, and continually deepen knowledge of trends, best practices, services, and the competitive landscape.
• Build and maintain relationships with business leaders, community groups, non-profits, and organizations: Has an understanding of the issues they face or that exist in the marketplace.
• Involvement in local community through clubs, luncheons, business organizations, chamber of commerce, etc.
• Educate our members, community partners, and students of all ages to achieve financial wellbeing.
• Up to 50% of time will be spent out of office prospecting for new business accounts & engaging in the community.
  

What We Look For

• Bachelor's Degree in Business Administration, Organizational Development or related field of study preferred. Will accept any suitable combination of education, experience, and/or training.
• Minimum 2 years' related, demonstrated experience creating business development programs, policies, and standards to ensure the ability to exceed member expectations and help members reach their full economic potential. Financial industry experience is preferred.
• Proven leadership and management skills with ability to inspire and successfully manage a diverse group of professionals working in multiple locations.
• Exceptional communication and collaboration skills with ability to effectively communicate to senior leaders and board members, peers and supporting staff.
• Capable of undertaking tasks broad in nature, requiring ingenuity and originality.
• Ability to operate independently, and exercise significant latitude for independent judgement, discretion, and action.
• Leadership skills to lead branch to achieve Credit Union directives and to develop staff to their fullest potential.
  
  

Branch Location: 9441 South Kedzie Ave., Evergreen Park, IL

Branch Hours: Mon, Tues, Thurs: 9:00am - 6:00pm | Wed: 10:00am - 6:00pm | Fri: 9:00am - 6:00pm | Sat: 9:00am - 12:00pm