Member Assistance Processor

ESSENTIAL JOB FUNCTIONS:

1. Prepares all legal paperwork needed for submission to the courts. This includes but is not limited to Notice of Probate, Claims against Estates, Small Claims packets, Wage Garnishments, Claim of Exemption packets, etc.
2. Processes initial Bankruptcy Notices timely. Prepares necessary Bankruptcy paperwork needed for submission to the courts. This includes but is not limited to Proof of Claim, Reaffirmations, Relief of Stay, etc as needed.
3. Maintains appropriate logs, court required ledgers and processes payments as needed for all accounts in legal status. Ensures all legal information is up to date in Temenos.
4. Performs share and loan charge offs. Tracks and closes share accounts for charged off loans and reports all charged off overdraft payments received to ChexSystems.
5. Finalizes and books Fresh Start Repayment Plans.
6. Finalizes and books Member Assistance Rewrites.
7. Processes all Credit Bureau and ChexSystems  requests, verifications, and disputes received through all channels.
8. Processes and documents requests for loan adjustments, refunds and other corrections in a timely manner.
9. Processes CPI add-ons and refunds to member loans in a timely manner.  Runs Allied reports including reviewing and working the Allied Verify Data report timely.
10. Processes and monitors all debt protection and life claims to completion.
11. Processes and posts all payments or checks received pertaining to claims filed.
12. Processes total loss and damage claim payments and processes and monitors all GAP claims to completion.
13. Monitors applicable general ledgers to ensure they are balanced in a timely manner.
14. Assists with notary administration as needed.
15. Assists in preparing reports as requested by the MA Senior Staff.
16. Monitors the department phone queue to ensure calls are being answered and distributed within standards set.

ADDITIONAL RESPONSIBILITIES:

1. Communicates all potential problems to the MA Senior Staff in a timely manner.
2. Meets the current standards as established for the department in the completion of all assigned duties.
3. Communicates well and provides evident teamwork with others in the same position to ensure all duties are completed timely and accurately every day.
4. Maintains and prepares all reports, correspondence, and any other paperwork required by the Member Assistance Senior Staff.
5. Complete requirements for Member Assistance Processor II within 12 months of start date and Member Assistance Processor III within 18 months of promotion to Member Assistance Processor II.
6. Performs other duties as assigned.

QUALIFICATIONS:

• High school graduate or equivalent.
• Must have good attention to detail, communication and organizational skills.
• A minimum of one (1) year working in a financial institution preferred.
• Knowledge of the laws governing collection of delinquent debts and the Bankruptcy Code is also preferred.
• Knowledge of Microsoft systems is desirable with emphasis on Word and Excel.
• Must be flexible, detail-oriented, and able to work with many interruptions in a fast-paced atmosphere.
• Must have excellent written and oral communication skills.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML), FCRA and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Only applicants who meet the minimum requirements for the position will be considered for an interview. This position is open until filled.

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Credit Union 1 does not provide visa sponsorship.

Thank you for your interest in this opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening. 

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.