What are the responsibilities and job description for the Payment Solutions Representative position at Credit Union of America?
Role: Perform operational support duties for ACH, Drafts, Online Banking, Debit Cards, and Credit Cards. Provide high quality member/co-worker service via all channels.
Essential Functions & Responsibilities:
- Provide friendly and professional service via all channels (phone, helpdesk, e-mail, etc.) to co-workers and members.
- Complete helpdesk and other support tasks timely and accurately.
- Assume Card Services Specialists responsibilities as needed. Assume Digital Banking Specialists responsibilities as needed.
- Assist Digital Banking Specialist(s) with researching issues.
- Suggest policy and procedure enhancements as needed to stay in compliance or improve service/experience for coworkers and members.
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Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job.
Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
- Understand NACHA rules, Regulation E, Regulation J, OFAC, and other related rules and regulations
- Effective communication skills
- Good organizational and technical skills
- High level of attention to detail
- A high level of initiative
