Consumer Loan Underwriter

Description

JOB SUMMARY:

The Consumer Loan Underwriter is responsible for creating an exceptional lending experience by providing appropriate decisions on all consumer loan requests including auto loans, motorcycle loans, recreational vehicle loans, boat loans, HELOCs and unsecured loans in a timely and accurate manner.  S/he works with members and staff from all channels, including branch and third-party vendors and agencies, to review submitted applications and maintain funded loans for suitability to the Credit Union of Atlanta’s lending policies and goals. S/he also adheres to established loan policies, policies, laws, and regulations while demonstrating unwavering commitment to Credit Union of Atlanta’s mission, vision and values.

PRIMARY RESPONSIBILITIES:

1.  Processes and underwrites consumer loans, including personal, auto, home, credit card in accordance with Credit Union policy.

2.  Examines documents to ensure accuracy and compliance with existing underwriting guidelines and stipulations

3.  Analyzes applicant credit data, financial status, financial statements, and property evaluation to determine the degree of risk involved in extending credit or lending money.

4.  Approves consumer loans within authorized limits and communicates decisions to branch personnel and/or member; recommends approval or denial for those greater than authorized limits.

5.  Manage auto decisioning queues and processes.

6.  Prepare, process, and investigate applications and UCCs for title and lien perfection.

7.  Prepare and process deed cancellations, subordinations, and vehicle lien releases.

8.  Prepare and process loan payoffs and letters of guarantee for members, insurance companies, and service providers.

9.  Evaluates member records and approves payment plans based on earnings, savings data, payment history and overall credit activity.

10.  Review and audit consumer and participation loans for quality control and certification (accurate interest rate, required signatures, proper documentation, HYLS, underwriting guidelines, etc.).

11.  Ensures loan decisions are timely, complete and in accordance to policy and requirements set out in regulation.

12.  Prepares loan documents for committee meetings, audits, examinations, or when otherwise requested.

13.  Recommends policy and procedure changes to Retail Credit Administrator.

14.  Attains proficiency in pipeline management with an emphasis on organizational and multi-tasking skills.

15.  Serves as a resource on consumer products/services of the Credit Union; respond to internal and external loan-related member questions & research; may provide guidance on consumer lending practices, loan policies and procedures.

16.  Open and manage support cases for core processing system.

17.  Assist with the development, implementation, and management of loan products and services.

18.  Ability to interpret a variety of instructions furnished in written form, including but not limited to Loan Policy and Procedural Manuals, Regulation Z, Fair Credit Reporting Act, Equal Credit Opportunity Act, Fair Lending Laws, and UCC.  

19.  Work together with all areas of lending including origination, consumer lending, business services and special accounts to ensure an efficient, effective team-based function.

20.  Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.

21.  Respond to all internal and external voicemails and emails in a timely manner, not to exceed end of day timeframe. 

22.  Notate all contact and attempts to contact on members’ accounts.

23.  Perform account research for resolution of member questions and/or concerns.

24.  Represent the credit union to members in a courteous and professional manner, and provide prompt, efficient and accurate service in the processing of transactions.

25.  Establish/maintain interdepartmental relationships to ensure proper account maintenance/resolution.

26.  Assist Financial Service Officers when needed.

27.  Assist in all other areas as needed.

Requirements

Minimum Education and Experience:

·  Associate's degree (A. A.) or equivalent from two-year college or technical school; Bachelor’s preferred. A combination of education and related work experience may substitute for education.

·  Five years of loan origination and/or underwriting experience in

·  One year of mortgage origination, underwriting, or processing experience

·  Title and Lien Perfection (Vintek, DDS, Department of Revenue)

·  Commercial lending (some experience preferred)

Knowledge and Skills:

·  Good interpersonal skills

·  Computer skills, (MS Word, Excel, Text Files, Adobe)

·  LOS Management (Symitar/Episys preferred)

·  Organization and problem-solving skills

·  Time Management skills, and the ability to meet deadlines.

·  Ability to work independently without direct supervision

·  Self-directed with excellent judgment

·  Strong written and verbal skills

Physical and other job requirements:

·  Flexible hours and some Saturdays

·  Light lifting

·  Drivers License required

·  NMLS and Credit Life Insurance eligibility